**Job Title: Client Support Assistant - Work from Home**
**Company: Owens-Illinois**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: October 2, 2024**
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**Job Description:**
Owens-Illinois is a global leader in glass container manufacturing, dedicated to providing innovative and sustainable solutions for our clients. We are currently seeking a motivated and dedicated Client Support Assistant to join our dynamic team. This part-time position will primarily be responsible for delivering exceptional customer service and support to our clients, ensuring their experiences with our products and services meet the highest standards.
**Key Responsibilities:**
- **Client Interaction:**
Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries, concerns, and requests in a professional and timely manner.
- **Problem Resolution:**
Utilize strong problem-solving skills to identify issues and implement effective solutions. Escalate complex problems to higher-level support staff when necessary.
- **Account Management:**
Assist with the management of client accounts, ensuring accurate customer data entry, updates, and maintenance of records in our CRM system.
- **Negotiation:**
Engage in effective negotiation with clients regarding service agreements, product offerings, and pricing to foster strong relationships while meeting the company's objectives.
- **Collaboration:**
Work closely with cross-functional teams including sales, logistics, and product development to facilitate a seamless customer experience.
- **Reporting & Analysis:**
Prepare and analyze reports on customer feedback, service performance, and client needs to identify trends and areas for improvement.
- **Training & Development:**
Participate in ongoing training sessions to stay updated on products, services, and company policies. Provide feedback to improve training content based on client interactions.
- **Performance Metrics:**
Meet and exceed individual and team performance targets, demonstrating dedication to personal and organizational goals.
**Requirements:**
- **Education & Experience:**
- Minimum of 3 years of experience in a client support or customer service role, preferably in a B2B environment.
- Bachelor's degree or equivalent experience is preferred.
- **Skills:**
- Excellent verbal and written communication skills.
- Proven negotiation skills with the ability to influence and persuade effectively.
- Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
- **Personality Traits:**
- Highly motivated and self-driven to achieve excellence.
- Dedicated to fostering positive relationships and contributing to a supportive team environment.
- **Technical Proficiency:**
- Proficient with CRM software and Microsoft Office Suite.
- Familiarity with remote communication tools and technology.
- **Work Environment:**
- Ability to thrive in a performance-based culture that recognizes and rewards excellence.
**Benefits:**
- Competitive retirement plan.
- Opportunities for training and professional development.
- Life insurance coverage.
At Owens-Illinois, we are committed to diversity and inclusion in the workplace. We encourage applicants from all backgrounds and experiences to apply. We believe that a diverse workforce enhances creativity, innovation, and the overall success of our business.
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If you are interested in joining our team and meet the qualifications outlined above, please submit your application by the deadline of October 2, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
