O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work.
We have an opportunity for an experienced Client Success Manager to join our Client Success team on a 12 month fixed term contract.
What will you be doing?Managing tasks in a client portfolio within the scope of the contracted services.Meeting SLA targets.Working closely with the Sales and Strategist team to ensure consistency of program delivery, alignment of offering to client needs, and capitalising on new opportunities when developed/identified.Act as the first operational point of contact for our clients, strengthen client relationships and drive incremental revenues through the provision of strategic relationship management.Adopting a problem solving and analytical approach to develop appropriate solutions to meet client needs and effectively implement new programs.What will you bring to the role?A proven track record in providing excellent client service delivery and meeting SLA targets.Well developed analytical and relationship-building skills.Be effective in project planning and management.The ability to work under pressure, manage multiple priorities and achieve deadlines.Excellent written and verbal communication skills.A love of collaboration and being a team player.What's on offer?Hybrid working model to support flexibility (3 days in our Melbourne CBD office and 2 days to work remotely if you choose).Professional development opportunities, including access to LinkedIn Learning.An Employee Assistance Program available to you and your immediate family.Paid Volunteer Leave.A warm culture of recognition and celebration.A company that actively supports its communities.Job Types: Full-time, Fixed termContract length: 12 months
Pay: From $75,000.00 per year
Benefits:Paid volunteer leaveProfessional development assistanceWork from homeSchedule:Monday to FridayApplication Question:Please indicate your salary expectations for your next role.Work Authorisation:Australia (Preferred)Work Location:Hybrid remote in Melbourne, VIC 3000#J-18808-Ljbffr
