Client Success Manager | eCommerce backgroundA Client Success Manager who has a passion for working directly with business owners, and excels at coordinating with multiple stakeholders to achieve great outcomes. An individual who prefers to work independently in an outcome-based work environment, but also likes to take the time to celebrate wins as a team.
Ideally, you have worked in the eCommerce industry for a number of years at a software company, agency or owning your own brand.
What does your day to day look like? Coordinating the Client Induction for all new clients being onboarded to Air;Proactively ensuring a high level of client satisfaction for all clients within your client portfolio; leverage your business acumen and client rapport to identify additional value add opportunities for those within your portfolio of clients;Independently convert value add opportunities with clients, and collaborate with the operations teams to help ensure successful outcomes;Provide support to the Sales team with prospects as they approach becoming new clients;Working closely with senior members of the operational teams.What you will need to succeed? Minimum 3-5 years of account management experience in the eCommerce industry.General knowledge of accounting as it relates to eCommerce brands doing $2-$20m in revenue. You don't need to be an accounting expert, but you do need to know enough to speak confidently about payroll, GST, inventory and financial statements.Bachelor degree (any field).Have full working rights in Australia.Have previous experience with Xero accounting software.Strong understanding with Ignition, Microsoft Excel and Google Sheets and online proposal software (we use Ignition).Ability to independently establish and maintain effective working relationships with clients and internal stakeholders.High attention to detail and problem-solving skills with a continuous improvement mindset.Comfortable communicating with clients and team members both on and offshore.Strong organisation skills with the ability to delegate tasks and prioritise workload accordingly.High attention to detail and demonstrated evidence of the ability to adhere to deadlines.Who are we? Air Accounting is an award winning group of future-focused business experts building the best environment for passionate, high-performing teams to deliver modern accounting solutions to some of Australia's fastest growing businesses. In 2022 we were awarded Boutique Firm of the Year, as well as being recognised as the 48th fastest-growing business in Australia, the fastest growing Accounting business in the entire Asia Pacific and recognised as Xero Partner of the year in 2023.
Some perks of joining our team: Modern, shared office space located centrally in Sydney CBD just above Westfield Pitt Street Mall;Quarterly connect team events to spend time with your colleagues outside of the office;Fortnightly Wednesday breakfast and Thursday afternoon drinks held in the office;Opportunities to learn from experienced company directors and receive on-the-job training;Exposure to working with clients from diverse industries and help them problem-solve;Develop a career with Air's development program 'Air Check-in' (Clear expectations, Two-way feedback culture and dedication to support your development);Annual company retreat in the Philippines every November.Interested in the opportunity? If the above opportunity sounds exciting to you and you are interested to be a part of the high performing team at Air Accounting, please submit your resume outlining your relevant skills and experience.
Please note due to high volume of applications only shortlisted candidates will be contacted.
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