Client Solutions and Growth Manager | DigitalRoy Morgan is looking for a collaborative and passionate Client Solutions Manager to actively engage with new prospective clients to deliver innovative solutions, as well as to support with the current client base.
This is a unique opportunity to grow key client relationships and be an expert in Roy Morgan's newest client-offerings, including Helix Personas.
Be a part of our fast-paced friendly team environment in the heart of the Melbourne CBD.
We are seeking candidates with a marketing or media agency background with a special interest in digital solutions and data.
About Roy Morgan Roy Morgan is Australia's most well-known and trusted market and social research company.
Over the last 80 years, we have built a reputation for providing accurate, meaningful, insightful information to help marketers, the media, governments, and institutions make better, more informed decisions.
We work with leading organisations in the public and private sphere to deliver evidence-based research and information.
Being part of Roy Morgan, you will experience a vibrant family culture and work with a great team of established market research professionals.
About the Role As a Client Solutions and Growth Manager, you will be focused on business development with Roy Morgan's digital solutions for agencies and their clients, as well as responsible for managing an existing client-base.
Working alongside key stakeholders in our digital development team, plus senior industry managers you will:
Develop new and existing customer relationshipsIdentify new client opportunities and work to bring in new businessWork with the biggest consumer dataset in the country that covers almost every facet of consumer behaviour, media consumption, social attitudes & demographicsWork with our clients to understand their objectives and key results, and develop strategies on how we can help them succeedWork on our exciting suite of digital and segmentation products and gain exposure to cutting edge data science and data fusionManage ongoing team administration requirements and reportingChampion meetings and workshops with our clientsIdentify sector or industry trends and seek opportunities for us to be more innovative in our product offerings and how we add value to our clientsEstablish strong, trusting relationships with our clients with a growth mindsetManage client engagements from idea generation through to implementation and ensuring we consistently deliver exceptional valueThrive on building and maintaining strong relationships, who is comfortable leading and working autonomously, and is ready to hit the ground running bringing in their structures and process with themAbout You To succeed in this role, your skill set will include:
Account management/service delivery experience, coupled with a relevant tertiary qualificationA conceptual thinker and passionate about marketing and client serviceDemonstrated high level of customer service and communication skillsExcellent organisational skills and strong attention to detail with strong verbal and written communication skillsExperience in a Media Agency or digital marketing will be highly regardedExperience growing and maintaining professional relationshipsResults driven with the ability to work under pressure and meet deadlinesDemonstrate a can-do approach and innovative thinking to grow businessDetail-oriented, self-motivated, confident - you have organisation skills people are envious ofVibrant and engaging and a great team playerWhat we Offer: Competitive salary packageCompany events and social gatheringsFlat organisational structure and access to senior staffFunded EAP for employees and their familiesIf you are an energetic, self-motivated, go-getter and can add value to a well-established team and client base, then please click apply NOW.
Roy Morgan values diversity and is committed to building an inclusive workplace culture that reflects our community.
We encourage diversity and recognise the enrichment diversity brings to our business and people - whether it's diversity of skill, experience and/or background.
We welcome applications from diverse backgrounds and community groups including Aboriginal and Torres Strait Islander peoples.
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