Branch: Pilbara Region – South Hedland WA
Salary: $87,712 - $87,712 a year
Employment Type: Full time, Permanent
Posted: 12 days ago, from Department for Child Protection and Family Support
The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives, and regional services reform. Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program.
About the Location: The Pilbara is located in the north of Western Australia and spans from the ocean to the desert. Pilbara's cities and towns are family-friendly communities which offer an array of services and activities.
Our Benefits:
District Allowance 17.5% Annual Leave Loading 11.5% Superannuation, full employer contribution Generous Personal Leave entitlements (15 days per annum) Additional 3 Days Public Service Leave per annum Annual Leave Travel Concessions Salary packaging remote benefits Subsidised electricity from September to April Paid regional medical travel Four weeks annual leave 10 days for public holidays 13 weeks paid long service leave for every seven years' continuous service Discount on selected private health insurance Ongoing training and development opportunities Free counselling services for you and eligible family members Cultural leave for Aboriginal and Torres Strait Islander employees Subsidised housing may be available The Opportunity:
As a Client Services Officer, you will be responsible for:
Leading and supervising a frontline Customer Service Team Implementing, maintaining, and improving Customer Service policies and procedures, in conjunction with the relevant Manager Providing first point of contact on many occasions to the general public Assessing customer's eligibility and suitability for Department of Communities in Housing Services Approving Bond Assistance loans The attached Job Description Form (JDF) provides more information about the position. For further information, we encourage you to contact Emma Anderson, Area Manager Remote North on 0499 792 *** or email ******.
The successful applicant or applicants assessed as suitable through this process may receive further offers of permanent employment in this or similar roles.
Join the Department of Communities. Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format only:
A current comprehensive resume/CV A two (2) page written application addressing 1, 2, and 3 Essential Work Related Requirements (Selection Criteria) as stated on the JDF A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable) An application form (for hard copy applications only) Applicants who are shortlisted will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.
Integrity and Honesty: The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process.
Equity and Diversity: The Department of Communities is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. Aboriginal people are encouraged to apply.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Joyce Briggs, HR Advisor on ******.
Attachments:
Application Form FAQ sheet section 51 measures to achieve equality #J-18808-Ljbffr