Full time continuing employment, contingent on the continuation of external funding
Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney
Opportunity to work in an exciting, varied role where no two days are the same
Base Salary HEO3 (38 hours per week) $76,356 - $84,789 p.a.
+ 17% superannuation + premium loadings for after hours and weekend shifts
About the opportunity The School of Veterinary Science is looking for a Client Services Officer to provide exceptional customer service to Hospital clients, staff and students through the provision of high level reception, telephony andadministrative duties.
Your key responsibilities will be to:
greet clients, schedule appointments, answer inquiries, and provide information on services.
manage patient intake, maintain accurate records, and handle billing, insurance and payments
facilitate clear and efficient communication between clients and hospital staff to ensure seamless patient care, smooth workflow, and the efficient operation of daily activities
address client concerns, resolve complaints, and conduct follow-ups to ensure satisfaction
oversee office supplies, maintain a clean and organized reception area
handle high-stress situations, prioritize urgent cases
ensure confidentiality, adhere to hospital policies, and follow regulatory guidelines
work with a rotating 5 day work week with 2 days off per week.
Available for rotating shift times according to Reception opening hours between 7am - Midnight Monday to Sunday.
About you The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity.
As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has:
prior experience working in a Veterinary Hospital highly desirable
a Cert II in Animal Care or higher (not essential, but highly desirable)
excellent time and workload management skills with a demonstrated ability to manage multiple tasks, meet deadlines, and achieve required outcomes with attention to detail
strong computer skills, with knowledge and experience in MS Office Suite, Rx Works or an equivalent veterinary software highly desirable
excellent interpersonal, verbal and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
the ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work.
The key benefits:
opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital
industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years' service)
generous 17% superannuation payable
gain the recognition of working in a leading Veterinary School in an outstanding University.
Sponsorship / work rights for AustraliaPlease note: Visa sponsorship is not available for this position.
For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Pre-employment checks Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.
Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements.
If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statementAt the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive.
We are committed to creating a University community which reflects the wider community that we serve.
We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ.
We welcome applications from candidates from all backgrounds.
How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
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For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Mark Moussa, Recruitment Operations, by email to ****** © The University of Sydney The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.