James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.We now have an exciting opportunity for a Client Services Officer to join our team in the Student Services and Support Directorate.Full time, fixed term to November 2025Based at the Cairns Nguma-bada campus, Smithfield (on-site)HEWL 5: $74,401 - $84,388 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits.ABOUT THE ROLEAs a key representative of JCU, you'll provide exceptional customer service to current and prospective students, as well as community members.
You'll be a trusted first point of contact, delivering timely and accurate information and advice on a wide range of topics such as courses, scholarships, admissions, enrolments, student fees, alternate entry pathways, examinations, academic progression, graduation, and more.
By offering clear, consistent, and knowledgeable support, you'll play a vital role in enhancing the student experience and fostering a welcoming environment.QUALIFICATIONS, SKILLS AND EXPERIENCEYour passion for customer service sets you apart.
With experience managing high volumes of enquiries via phone and email, you excel at providing accurate, confidential, and professional advice.
You have a knack for understanding and applying policies, procedures, and processes, and you're quick to acquire new knowledge to assist others.Your organisational and problem-solving skills allow you to manage your workload effectively, meet deadlines, and thrive in a dynamic, high-volume environment.
As a natural communicator, you work seamlessly within a team and interact respectfully with people from diverse backgrounds.You're proficient in the Microsoft Office suite and adaptable to learning new software, ensuring accuracy in every detail.
Most importantly, you approach each interaction with integrity, care, and a commitment to excellence.HOW TO APPLY AND CONTACT DETAILSAre you ready to make a difference?
Join us at JCU, where your future meets the tropics.Click the 'apply' button, create an applicant account and follow the below steps:Complete the application formUpload your current resumeUpload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.Please note, as the role requires an urgent commencement, we are seeking applications from candidates who currently hold valid Australian work rights.Applications close on 27 January at 11:55 PM AEST.For any enquiries about the role, please contact Jacqui Tomkinson - ****** OUR PROCESSAt JCU, we are committed to employing individuals who meet the requirements of the role and align with our values.
All applicants will be contacted and advised of an outcome once the recruitment process is finalised.Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.
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