Description Client Service Officer – Casual
Access to regular professional development and training opportunities Work with a friendly, supportive team Access to Portable Long Service Leave in the Community Services Industry The position includes work across sites in the West and CBD About us
Relationship Matters is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation and education. For over 77 years we have been committed to making a difference to our clients no matter which sector of our community they come from. We continue to provide high quality relationship counselling, dispute resolution and relationship education services.
Relationship Matters is a child safe organisation, we have zero tolerance for child abuse, and we actively work to keep children safe.
At Relationship Matters, we believe in the power of diversity. We are committed to an inclusive, affirming and safe environment. We welcome people of all gender identities, gender expressions, sexual orientations, races, cultures, religions or backgrounds.
About the role
Our busy Client Service Officers are the first point of contact for clients and visitors to our sites, and for all incoming calls. A positive, compassionate and welcoming approach is crucial to ensuring clients feel safe and supported.
This position involves managing incoming calls, handling inquiries, and providing information about Relationship Matters' services. Additionally, the role is responsible for scheduling appointments, invoicing, processing payments, data entry and coordinating communication between teams.
The role involves evening work (until 8pm Monday – Thursday) as required.
About you
Your strong interpersonal skills, attention to detail, and a customer-focused mindset are essential for success in this role. You must be compassionate, non-judgemental and value confidentiality. You will be able to demonstrate problem solving skills, the ability to critically analyse situations and recommend solutions. You must also be adaptable to quickly changing demands and work collaboratively with a team that's spread across multiple sites.
Qualifications / Experience
Demonstrated computer literacy and experience in MS Office Experience working with client databases To apply
Relationship Matters is an inclusive and child safe organisation and we encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) people.
Application details and a position description including key selection criteria are available from Please include the responses to the key selection criteria in your cover letter and updated resume.
Applications can be submitted by clicking 'Apply Now' and will close 18th November 2024. (If you encounter any technical difficulties when applying, please forward your application to )
For enquiries regarding this position, please contact Shilpa Alla on 1300 543 396.
Role Type Pay Rate 41 AUD - 42 AUD (Hour)
Company Overview Relationship Matters is a not-for-profit organisation that promotes healthy, respectful and fulfilling relationships within the Victorian community. We are the relationships people who build connected families, workplaces and communities.
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