We are seeking a dedicated and enthusiastic Client Services Officer to join our client's dynamic team. This role offers an exciting opportunity to work in a fast-paced environment, where you will be the primary point of contact for their valued clients. You will have the chance to showcase your exceptional interpersonal skills, as you provide top-notch customer service and build strong relationships with clients. This is a fantastic opportunity for someone who thrives on working collaboratively and is committed to delivering high-quality outcomes.
Full time permanent position, located in Melbourne's CBDCompetitive annual salary, hybrid working, and attractive benefitsWork for a leading company in Financial ServicesWhat you'll do: As a Client Services Officer, your day-to-day responsibilities will involve acting as the first point of contact for their valued clients. You will be responsible for providing outstanding customer service, handling client queries and concerns with sensitivity and professionalism. Your role will also involve building and maintaining strong relationships with clients, understanding their unique needs and providing tailored solutions.
Working collaboratively with internal teams, ensuring smooth service delivery for all clients and stakeholdersManage client accounts and records, ensuring they are up to date and accurateCommitting to continuous improvement in processes, and identifying areas for adjustments What you bring: The ideal candidate for the Client Services Officer role brings proven experience in a similar role, demonstrating exceptional interpersonal skills and a commitment to providing outstanding customer service.
Strong problem-solving abilitiesPrevious experience within a customer-facing roleFocusing on providing tailored solutions that meet client needsExcellent communication skills enable you to interact effectivelyAbility to work collaboratively within a team environmentWhat sets this company apart: Our client's organisation prides itself on being an inclusive workplace that values diversity and equal opportunity. They believe that their employees are their greatest asset, and they are committed to providing a supportive environment where they can thrive. They offer a range of benefits including flexible working arrangements, professional development opportunities, and a positive work culture that encourages collaboration and innovation.
What's next: If you're ready to take the next step in your career and make a real impact, we want to hear from you!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.
About the job Contract Type: Permanent
Specialism: Secretarial & Business Support
Focus: Call Centre
Industry: Call Centre and Customer Service
Salary: AUD75 - AUD80 per annum + 8 month Fixed Term Contract
Salary: AUD75 - AUD80 per annum + 8 month Fixed Term Contract
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
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