We have an exciting opportunity for Client Services Officers to join our growing team! "Advancing medicine, improving lives" is our brand purpose at Nucleus Network. As the only global Phase 1 clinical trial specialists with facilities in the USA and Australia, we fulfil our purpose by attracting the best talent. Since our establishment in 2004, Nucleus Network has conducted well over 1000 Phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan and China. We are defined by our great work culture, commitment to staff development and dedication to provide the best possible work environment. Come and join us through this exciting journey of expansion and gain world-class experience servicing some of the most innovative biotechnology and pharmaceutical companies globally. Key responsibilities Handling inbound and outbound calls with potential participants Assisting eligible participants by conducting phone screening questionnaires based on the clinical studies requirements Inbound and outbound calls – up to 40 + calls per day Selecting trials for participants based on eligibility criteria Build excellent rapport with existing and new participants Booking appoints and updating the participant database Requirements Medical research/clinical operations experience would be advantageous Previous experience in a customer facing role is preferable Must have excellent time management skills with an ability to work in a fast-paced environment Able to work independently and effectively in a team Maintain a professional level of confidentiality Meet set targets and KPI's Meaningful Impact - 'advancing medicine, improving lives' of people around the world Professional Growth Opportunities - We believe in investing in our employees' development Employee Recognition - Your hard work and achievements will be recognised and rewarded Employee Wellness Initiatives - We prioritize the health and wellbeing of our employee If you are interested in applying for this position, please include a CV and cover letter with your application. At Nucleus Network we are committed to creating a supportive and inclusive space where every individual feels they can be their full selves. Our policy applies to all aspects of employment, including our hiring and selection process. We are an equal opportunity employer, seeking people from all life stages, backgrounds and life perspectives. Our focus are people who embody our values of drive, teamwork, customer focus and excellence. For further information about Nucleus Network please go to www.nucleusnetwork.com.au Your application will include the following questions: Do you have customer service experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services officer? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? Nucleus Network is Australia's leading clinical research organisation for the conduct of Early Phase Clinical Trials. Its people, facilities, consistent quality and problem-solving culture provide excellent service to global pharmaceutical and biotechnology companies. The organisation is an instrumental part of the process which brings new medicines to the community. Welcome to Nucleus Network Nucleus Network is Australia's leading clinical research organisation for the conduct of Early Phase Clinical Trials. Its people, facilities, consistent quality and problem-solving culture provide excellent service to global pharmaceutical and biotechnology companies. The organisation is an instrumental part of the process which brings new medicines to the community. Don't provide your bank or credit card details when applying for jobs. What can I earn as a Client Services Officer #J-18808-Ljbffr
