Gunners Business Solutions – Warrnambool VIC
This full-time onsite Client Services Manager position at Gunners Business Solutions in Warrnambool, VIC 3280 is an exciting opportunity to lead the client services team and drive exceptional customer experiences. As a key member of the leadership team, you will be responsible for overseeing the delivery of high-quality services to our growing client base.
What you'll be doing Manage and oversee the client services team, ensuring efficient and effective service delivery Act as the main point of contact for clients Develop and implement strategies to enhance the client experience and drive client satisfaction Monitor client feedback and use data-driven insights to continuously improve service quality Collaborate with other departments to ensure seamless cross-functional coordination Contribute to the development and execution of the company's overall business strategy Mentor and develop the client services team, fostering a culture of excellence and continuous learning What we're looking for Proven experience as a Manager or time leading a team in a similar leadership role Strong understanding of management principles and best practices in client services Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and team members Demonstrated problem-solving and decision-making skills, with a focus on delivering innovative solutions Proficient in using data and analytics to drive process improvements and enhance the client experience Proven track record of successfully leading and developing high-performing teams Tertiary qualification in a relevant field, such as Business, Management or a related discipline What we offer Competitive remuneration package with performance-based bonuses Opportunities for professional development within a dynamic, fast-paced environment Collaborative and supportive team culture that values work-life balance About us Gunners Business Solutions is a leading provider of innovative IT & print solutions and services, serving a diverse range of clients across various industries. With a strong focus on client satisfaction and technological excellence, we strive to be the trusted partner of choice for businesses looking to streamline their operations and drive digital transformation. Join our dynamic team and be a part of our continued growth and success.
Apply now Please note this is an onsite position with no remote work.
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