Gunners Business Solutions – Warrnambool VIC
This full-time onsite Client Services Manager position at Gunners Business Solutions in Warrnambool, VIC 3280 is an exciting opportunity to lead the client services team and drive exceptional customer experiences.
As a key member of the leadership team, you will be responsible for overseeing the delivery of high-quality services to our growing client base.
What you'll be doing Manage and oversee the client services team, ensuring efficient and effective service deliveryAct as the main point of contact for clientsDevelop and implement strategies to enhance the client experience and drive client satisfactionMonitor client feedback and use data-driven insights to continuously improve service qualityCollaborate with other departments to ensure seamless cross-functional coordinationContribute to the development and execution of the company's overall business strategyMentor and develop the client services team, fostering a culture of excellence and continuous learningWhat we're looking for Proven experience as a Manager or time leading a team in a similar leadership roleStrong understanding of management principles and best practices in client servicesExcellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and team membersDemonstrated problem-solving and decision-making skills, with a focus on delivering innovative solutionsProficient in using data and analytics to drive process improvements and enhance the client experienceProven track record of successfully leading and developing high-performing teamsTertiary qualification in a relevant field, such as Business, Management or a related disciplineWhat we offer Competitive remuneration package with performance-based bonusesOpportunities for professional development within a dynamic, fast-paced environmentCollaborative and supportive team culture that values work-life balanceAbout us Gunners Business Solutions is a leading provider of innovative IT & print solutions and services, serving a diverse range of clients across various industries.
With a strong focus on client satisfaction and technological excellence, we strive to be the trusted partner of choice for businesses looking to streamline their operations and drive digital transformation.
Join our dynamic team and be a part of our continued growth and success.
Apply now Please note this is an onsite position with no remote work.
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