Psychology, Counselling & Social Work (Healthcare & Medical)Full timeSalary: $90,000 – $100,000 p/a + super + salary sacrificeAbout UsDrug Awareness Rehabilitation and Management (Drug ARM) is a not-for-profit organisation committed to reducing harms associated with alcohol and other drug use. Drug ARM has been a specialist provider of alcohol and other drug services since 1980 and currently operates throughout Queensland and parts of New South Wales.Our vision of flourishing people and communities living free from the harms of alcohol and other drugs is achieved through our commitment to delivering the highest standard of awareness, rehabilitation and management solutions.Position OverviewThe Client Services Manager will oversee the daily operations, supporting and effectively managing both paid and volunteer staff involved in our programs and services. This position requires strong people management skills with a demonstrated commitment to supporting staff. The Client Services Manager will display strong decision-making skills and the ability to provide recommendations to enhance service delivery.The CSM will play a pivotal role in building relationships with external stakeholders and will collaborate with the Management Team to support the achievement of Drug ARM's strategic plan, funding agreements and policies.Key Responsibilities:Oversee programs and service delivery in alignment with the organisation's strategic plan, funding agreements and policies.Assist in the preparation and management of program budgets.Contribute to the development and implementation of policies and procedures.Provide training and induction to staff and students and promote their skill development and professional growth.Participate in the ongoing review and evaluation of programs, ensuring accurate service statistics and effective reporting.Develop and maintain relationships with stakeholders.Travel to regional offices to provide support and collaborate with staff.About YouIf you are a dedicated professional with a background in program management and a passion for creating a positive impact in the community, this would be a perfect opportunity for you. We are looking for someone with excellent communication skills and a strategic mindset, to excel at building relationships, mentoring staff, and leading a team.Key Skills and Experience:Two (2) years' experience working in a Management position;Strong experience in the use of Microsoft Office suite of products;Strong attention to detail;Strong interpersonal skills, and a willingness to make a difference.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a client services manager?Do you have a current Australian driver's licence?
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