Full time
Having operated across Queensland for almost 10 years and having an expanding presence in Melbourne, the team at Gen Physio take pride in being a provider of exceptional allied health care to the community.What do Gen Physio Clinicians do? Our team of Clinicians provide mobile community-based care to clients across a variety of settings including schools, childcare centers, aged care, in home, parks and so many more areas - out in the community there is never a dull moment!
We support services including Physiotherapy, Speech Pathology, Occupational Therapy, Exercise Physiology, Podiatry and Dietetics. We are excited to welcome applicants for the role of Client Services Manager.
This integral role will provide leadership and support to a small but agile team of Client Services Coordinators while fostering continuous improvement and optimization of our client experience.
Core duties of the Client Services Manager: Lead and support a team of Client Services Coordinators to achieve their set KPIs and uphold a high standard of performance.Provide exceptional customer service to Gen Physio clients when calls and inquiries come through.Monitor all incoming and outgoing workflows to ensure work is distributed and actioned in an appropriate timeframe.Support our Clinicians and Team Managers with daily queries.Ensure client data is accurate and up to date.Action client referrals, waitlist tickets, and general inquiries in an appropriate timeframe.Provide phone support to new and existing clients and stakeholders through inbound and outbound calls.Be the escalation point for any client-related complaints or feedback.Provide weekly and monthly data metrics to support performance within the team.How Gen Physio can support you: Hybrid working model - allocated work from home days and early finish on a Friday at 2.30pm!Guided onboarding process to ensure you feel comfortable and supported in your role.Birthday leave - enjoy your special day on us!Discounted access to Allied Health services.This role will be a perfect fit if you: Have a minimum of 3 years previous experience in a call-center/high functioning client services environment (highly desirable).Have experience in leading and supporting team members (essential).Possess high-level problem-solving and communication skills.Demonstrate initiative in prioritizing your workload.Have your own reliable vehicle and stable home internet.Would you like to know more about whether a role at Gen Physio is right for you? Please feel free to contact Kym from People and Culture via email: to learn more about this opportunity.
To see more of what our Gen Physio Team gets up to, be sure to check out our social media: Instagram: @gen_physio
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