Client Services Manager

Client Services Manager
Company:

Aboriginal Areas Protection Authority


Details of the offer

Job description
Agency Aboriginal Areas Protection Authority Work unit Client Services
Job title Client Services Manager Designation Senior Administrative Officer 1
Job type Full time Duration Ongoing
Salary $126,030 - $140,795 Location Darwin
Position number 45149 RTF 302569 Closing 15/09/2024
Contact Cameron McInerney on 08 8999 4367 or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
AAPA values diversity. AAPA encourages people from all diversity groups to apply for vacancies and accommodates people with disability
by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with
the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Under AAPA's Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this vacancy.
For more information on Special Measures plans, go to the OCPE website.
Primary objective
Manage client engagement and provide strategic and operational leadership to the Client Services team, including client services, mapping
and digital data management.
Context Statement:
The Aboriginal Areas Protection Authority is an independent statutory authority responsible for overseeing the protection of Aboriginal
sacred sites on land and sea across the Northern Territory. The protection of sacred sites is recognised by the Northern Territory
Government and the broader Territory community as an important element in the preservation of the Territory's cultural heritage, for the
benefit of all Territorians. The Authority seeks to strike a balance between the protection of sacred sites and development in the Northern
Territory.
Key duties and responsibilities
1. Provide leadership and overall supervision of the Client Services team, to ensure the effective provision of services to the Authority,
its Board and clients.
2. Provide expert advice and service in relation to Aboriginal sacred site information and management processes, in accordance with
the Northern Territory Aboriginal Sacred Sites Act 1989 .
3. Develop and maintain a high level of knowledge of relevant areas of the law and of relevant practices and procedures.
4. Maintain the highest standards of data integrity and ensure that statutory obligations and timeframes are met.
5. Implement an ongoing program of continuous improvement for systems and processes and client engagement.
6. Engage with a wide range of stakeholders including Aboriginal Land Councils, government agencies, landowners, proponents in the
agricultural, mining, oil and gas sectors, and developers of public and private infrastructure.
7. Organise work so as to manage priorities effectively and meet deadlines.
Selection criteria
Essential
1. Demonstrated high level experience working within a land, environment or other relevant regulatory framework.
2. Demonstrated experience in the provision of complex client services with an emphasis on achieving high service standards.
3. Proven experience in managing a multi-disciplinary team.
4. Substantial experience in negotiating effectively and communicating in a professional manner.
5. Proven experience in managing projects and workload in order to meet requirements and deadlines, and to work as part of a team.
6. An ability to develop partnerships and collaborative relationships with a diverse range of stakeholders.
Desirable
1. A sound knowledge of the Northern Territory Aboriginal Sacred Sites Act 1989 and other NT land and cultural heritage protection
legislation.
2. Prior experience working in an environmental or Aboriginal land based legal context such as Northern Territory cultural heritage, land
rights or native title.
3. Possession of a driver's licence and the ability to drive a manual vehicle.
Further information
1. The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history
will not exclude an applicant from this position unless it is a relevant criminal history.
Approved: 5 September 2022 Dr Benedict Scambary, Chief Executive Office
Page 1 of 2
Job description
Agency Aboriginal Areas Protection Authority Work unit Client Services
Job title Client Services Manager Designation Senior Professional Officer 1
Job type Full time Duration Ongoing
Salary $126,030 - $140,795 Location Darwin
Position number 45149 RTF 302569 Closing 15/09/2024
Contact Cameron McInerney on 08 8999 4367 or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
AAPA values diversity. AAPA encourages people from all diversity groups to apply for vacancies and accommodates people with disability
by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with
the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Under AAPA's Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for this vacancy.
For more information on Special Measures plans, go to the OCPE website.
Primary objective
Manage client engagement and provide strategic and operational leadership to the Client Services team, including client services, mapping
and digital data management.
Context Statement:
The Aboriginal Areas Protection Authority is an independent statutory authority responsible for overseeing the protection of Aboriginal
sacred sites on land and sea across the Northern Territory. The protection of sacred sites is recognised by the Northern Territory
Government and the broader Territory community as an important element in the preservation of the Territory's cultural heritage, for the
benefit of all Territorians. The Authority seeks to strike a balance between the protection of sacred sites and development in the Northern
Territory.
Key duties and responsibilities
1. Provide leadership and overall supervision of the Client Services team, to ensure the effective provision of services to the Authority,
its Board and clients.
2. Provide expert advice and service in relation to Aboriginal sacred site information and management processes, in accordance with
the Northern Territory Aboriginal Sacred Sites Act 1989 .
3. Develop and maintain a high level of knowledge of relevant areas of the law and of relevant practices and procedures.
4. Maintain the highest standards of data integrity and ensure that statutory obligations and timeframes are met.
5. Implement an ongoing program of continuous improvement for systems and processes and client engagement.
6. Engage with a wide range of stakeholders including Aboriginal Land Councils, government agencies, landowners, proponents in the
agricultural, mining, oil and gas sectors, and developers of public and private infrastructure.
7. Organise work so as to manage priorities effectively and meet deadlines.
Selection criteria
Essential
1. Tertiary qualifications in law, environment, management, engineering, resource management or a related field.
2. Demonstrated high level experience working within a land, environment or other relevant regulatory framework.
3. Demonstrated experience in the provision of complex client services with an emphasis on achieving high service standards.
4. Proven experience in managing a multi-disciplinary team.
5. Substantial experience in negotiating effectively and communicating in a professional manner.
6. Proven experience in managing projects and workload in order to meet requirements and deadlines, and to work as part of a team.
7. An ability to develop partnerships and collaborative relationships with a diverse range of stakeholders.
Desirable
1. A sound knowledge of the Northern Territory Aboriginal Sacred Sites Act 1989 and other NT land and cultural heritage protection
legislation.
2. Prior experience working in an environmental or Aboriginal land based legal context such as Northern Territory cultural heritage, land
rights or native title.
3. Possession of a driver's licence and the ability to drive a manual vehicle.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will
not exclude an applicant from this position unless it is a relevant criminal history.
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Client Services Manager
Company:

Aboriginal Areas Protection Authority


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