Shielded Insurance Brokers – Caloundra QLD
Join the dynamic team at Shielded Insurance Brokers as a Client Services professional based in our Caloundra office. In this full-time role, you will play a pivotal part in delivering exceptional customer service and support to our valued clients.
What you'll be doing
Liaising with clients to understand their insurance needs and providing tailored solutions Processing policy changes in a timely and accurate manner Resolving client queries and complaints with professionalism and empathy Maintaining detailed client records and policy documentation Assisting the sales team with back-end tasks and administrative support Collaborating with the broader team to ensure seamless client experiences What we're looking for
Proven experience in a client services or administrative role, preferably within the insurance industry Excellent communication and interpersonal skills, with a customer-centric approach Strong organisational and time management abilities to handle multiple tasks and competing priorities Proficiency in using various software and digital tools to support your work A flexible and adaptable mindset to thrive in a fast-paced, dynamic environment A passion for delivering exceptional service and building long-lasting client relationships What we offer
Competitive salary and commissions Ongoing training and development opportunities Supportive and collaborative team environment Flexible work arrangements to support work-life balance About us
Recognised as one of the Top 100 Fastest Growing Companies in Australia, Shielded Insurance Brokers is a leading provider of comprehensive insurance solutions, dedicated to protecting our clients' assets and safeguarding their futures. We pride ourselves on our exceptional service, industry expertise, and innovative approach to risk management.
If you're ready to take the next step in your career and join a company that values its people, apply now to become our new Client Services professional.
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