Shielded Insurance Brokers – Caloundra QLDJoin the dynamic team at Shielded Insurance Brokers as a Client Services professional based in our Caloundra office. In this full-time role, you will play a pivotal part in delivering exceptional customer service and support to our valued clients.What you'll be doingLiaising with clients to understand their insurance needs and providing tailored solutionsProcessing policy changes in a timely and accurate mannerResolving client queries and complaints with professionalism and empathyMaintaining detailed client records and policy documentationAssisting the sales team with back-end tasks and administrative supportCollaborating with the broader team to ensure seamless client experiencesWhat we're looking forProven experience in a client services or administrative role, preferably within the insurance industryExcellent communication and interpersonal skills, with a customer-centric approachStrong organisational and time management abilities to handle multiple tasks and competing prioritiesProficiency in using various software and digital tools to support your workA flexible and adaptable mindset to thrive in a fast-paced, dynamic environmentA passion for delivering exceptional service and building long-lasting client relationshipsWhat we offerCompetitive salary and commissionsOngoing training and development opportunitiesSupportive and collaborative team environmentFlexible work arrangements to support work-life balanceAbout usRecognised as one of the Top 100 Fastest Growing Companies in Australia, Shielded Insurance Brokers is a leading provider of comprehensive insurance solutions, dedicated to protecting our clients' assets and safeguarding their futures. We pride ourselves on our exceptional service, industry expertise, and innovative approach to risk management.If you're ready to take the next step in your career and join a company that values its people, apply now to become our new Client Services professional.
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