Aged & Disability Support (Community Services & Development)Interact Australia works to promote social inclusion, health and wellbeing by empowering people to achieve their full potential. As a values-based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. We offer support services in NDIS and Disability Employment across VIC, QLD, SA, NSW, NT, and TAS. We are looking for a keen community service professional to join our growing team based in our Hobart office.Working with InteractAt Interact, we value every employee by acknowledging and respecting their individuality, inspiring action & change, and creating connections to achieve social inclusion and equality. Benefits of working with us include:Competitive remuneration and conditions, including penalty rates, kilometers reimbursement while on shift, and a broken shift allowanceNot-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainmentLearning and Development opportunitiesAccess to our Employee Assistance ProgramCareer progression within the IntoWork groupAbout the RoleWe are looking for an experienced professional who is able to hit the ground running, focusing on rostering of support professionals using Carelink+.This dynamic role acts as the conduit between our NDIS participants and our fantastic support crew. It forms a crucial part of our key supervisory and operations unit, working alongside our experienced management team.Responsibilities include:Roster ManagementOngoing liaison and communication with clients to enable them to achieve their defined and funded goalsIntake and risk assessment of new participantsUtilisation of Carelink+ to manage deployment of staff, current servicing to Clients; approval of completed work and accurate billingMatching of Support Workers to individual clientsRecruitment and Selection of new Support StaffModel, mentor and monitor the work practices of staff in working within the NDIS Code of Conduct frameworkOngoing monitoring and nurturing of a team culture that focuses on customer service.Who you areTo be successful in this role, we are looking for someone who has proven experience working within the
Disability or Health Sector
and who has:Demonstrated experience in rostering and coordinating the delivery of disability and/or community services;Knowledge of NDIS Framework and Community Services Funding Models;Working knowledge of best practice rostering, workforce optimization, and system utilization;Experience in managing workforce issues including supervision, coaching, and mentoring;Experience managing complex disability or related Client presentations and complexities;Experience in incident management and reporting;Experience delivering outcomes and working with KPIs;A current Driver's Licence (non-negotiable) .Please note:
The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening, and a WWCC, prior to confirmation of appointment to the position.The successful candidate will also be required to demonstrate entitlement to work in Australia and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees. We are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised or experience barriers to employment and employment inequity.
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