Who are we?
Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR Triple M & the Hit Network. With the ability to reach 95% of the population through our Radio, TV, and Digital channels, we're on a mission to Entertain, Inform & Inspire all Australians Anytime. Anywhere!
In 2021 we launched LiSTNR, a curated and personalised Audio-On-Demand destination. It is home to the Hit & Triple M Networks, 25 music stations, and over 500 podcasts. LiSTNR is Australia's #1 podcast network reaching more than 8 million monthly listeners.
What's on offer for you?
Permanent position based out of our vibrant
Brisbane
office.
Training and development opportunities, health and wellbeing initiatives, birthday leave, volunteer leave, concert tickets, footy tickets, social events – PLUS much more!
Industry leading, gender neutral Paid Parental Leave Policy, offering 20 weeks paid parental leave for the primary carer.
Award-winning, highly supportive, and creative culture that enables you to be your best unique self!
Flexible working environment (we offer a range of flexible working options to help our people balance work and home life).
Attractive salary package and opportunities for growth & progression – we love to promote internally across our 65 offices!
About the role:
We're looking for a
Client Service Coordinator
to join our
Sales
team based in
Brisbane
.
In this role, you will play a key part in ensuring the seamless operation of the sales team by delivering exceptional support to Account Managers and Sales Managers. Your efforts will be crucial in enhancing both internal and external client satisfaction and driving revenue growth for the company.
What you'll be doing:
Provide administrative support to nominated Account Managers in an effective, detailed and timely manner
Deliver a high level of client satisfaction through providing prompt, customer focused and professional responses to enquiries and requests, especially questions from clients and with client requirements (i.e. bookings, material, rates, and research)
Proactively provide support and embrace joint responsibility with Account Managers for client activity and internal reporting activity in the following areas:
Post Campaign Reports
Designing, preparing and checking client proposals
Booking procedure – writing, client authorisation, entering, checking confirmations, providing client with confirmations, filing of broadcast agreements with appropriate paperwork attached
Creative process – briefs (when appropriate), client approval, material instructions
Client pre and post times
Account Queries and Follow Up
Revenue reporting
Salesforce – accurate management of client database
Development and management of filing systems to ensure effective workflow for Account Managers and Sales Managers
Experience we're looking for:
Strong skills across the Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Exceptional communication skills, both written and verbal
Ability to problem solve and navigate challenges with a positive mindset
Experience in managing client databases, and research programs
We are values driven at SCA - if you align with our core values, you'll be a great addition to the team:
We're Better Together
People are our Power
Always Curious
We Push Doors Open
Be Genuine
Still not convinced?
Head to our TikTok, Life@LiSTNR, for a sneak peek into some of the fun we have at SCA!
Interested?
Apply now by submitting your resume. Even if you don't tick every single box on this ad, we still want to hear from you!
#J-18808-Ljbffr
