Client Services Consultant (Legal Tech / Accounting Software)Company Overview PracticeEvolve is a global provider of Practice Management software to the LegalTech industry throughout Australia, New Zealand, the UK, and Ireland. We are a diverse team of dedicated individuals committed to enabling law firms to achieve their operational efficiency goals through our technology.
The Role This position focuses on delivering training and consultation specifically related to the finance and accounts functionalities of our software, working closely with finance departments and accounts support staff within law firms.
The Client Services Consultant will provide tailored consultation and training to legal practice staff at all levels, including partners, solicitors, finance teams, and support staff. Key duties include conducting both onsite and virtual consultations, along with contributing to the development and upkeep of training materials and feature-rich content.
What you'll do: Deliver training and consultation services to new and existing clients.Host webinars and online training sessions with a focus on the accounts area of the software.Support and contribute to the management of the client knowledgebase, training programs, and the development of technical documentation, videos, training manuals, and other company documentation.Support the design and delivery of employee learning courses, workshops, and other trainings.Contribute to the testing of new software features and provide continued feedback to the Product Manager.Provide support to the sales team during the procurement of new sales.Assist with establishing best practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.Travel between states may be required from time to time (one or twice per year).Minimum Requirements: Previous accounting experience of no less than 3 years.Previous experience training employees on policies and procedures.Communication experience with c-suite executives.Strong customer focus is required.Superior oral and written communication skills.Exceptional analytical, conceptual, and problem-solving capabilities.Bonus Points: Experience in a legal environment with legal practice management software.Operations or implementation experience.Accounting Diploma.Your Squad: The Client Services team is driven to continually innovate through collaboration and exchange of ideas, ensuring we focus on achieving success for both our clients and ourselves.
The Good Stuff: Wellbeing: Generous paid parental leave policy, gym memberships, flexible work (2 days office/3 days home), Employee Assistance Programs, wellness with HeadSpace, and community service leave.Recognition: Rewards, awards & recognitions, celebrations, and an investment in Evolver training programs that help our people grow.Hybrid Working: You'll work from home 3 days per week and join the team in the office 2 days a week.Diversity, Equity & Inclusion: We strive to be committed, curious, and courageous in all aspects of diversity, equity, and inclusion.A Pinch of Fun: Great events and activities organised through the Practice Evolve Social Team.Our Mission: To empower law firm success through innovative technology.
Our Vision: To be the leading innovator and trusted partner in legal technology, known for driving operational efficiencies and industry progress.
Our Values: Embrace Change / Own It / Community Aware
Application Process: A covering letter that introduces you and outlines why you want to join Practice Evolve will help to progress your application.
**All appointments are subject to a satisfactory Police Record Check.
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