Country:
AustraliaLocation:
96 Derby Street Pascoe Vale, Melbourne, VIC 3044Client Services Associate
Carrier Australia Pascoe Vale, Melbourne Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
With over a century of experience in the industry, Carrier has established itself as a market leader, by prioritising customer satisfaction and delivering cutting-edge solutions that meet our customers unique needs and requirements.
About the role The Client Services Associate is for an established professional in Client Services, who can use their analytical thinking skills to provide a high level of services to our customers and contribute to revenue generation.
This position represents the first point of contact for Sensitech customers. You will resolve moderately complex inquiries, collect and analyze customer data to determine customer trends.
This position also makes recommendations for improving Client Services processes and is expected to escalate complex issues to management or key stakeholders.
Success in this position will require relationship building with external customers and internal cross-functional teams.
Key Responsibilities: Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Engage with external customers for inbound queries relating products, orders, services, and outbound follow up communications
Review customers' purchase requests, processes sales orders in ADEPT and provide post sales follow up to make sure customers receive exactly what they need
Troubleshoot in a timely manner customer related issues and complaints relating orders, services, products, and shipments
Collect and consolidate information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services
Use Salesforce with proficiency for customer relationship management
Develop documentation for SOP, Special Handling and Knowledge Center
Collaborate with Sales, Operations, Finance and oversea teams to ensure on time deliveries
Act as a backup where needed in other regions, and any other tasks, as assigned
Requirements: Certificate or diploma in business administration or an industry-related field
Possess a passion for customers
Proven experience in customer facing roles
An understanding of basic management approaches such as working scheduling, prioritizing, coaching and process execution
Excellent computer skills (Word, Excel, Power Point, Internet) and previous experience using booking systems, ideally Adept and Salesforce
Superior attention to details to accurately input data and navigate databases
A positive and proactive attitude and the ability to work within a collaborative team environment
Strong and effective communication skills, with the ability to influence and engage stakeholders
Possess specialized knowledge of technical or operational practices – preferred
Ability and desire to learn client base and industries – preferred
Ability to work independently with minimal supervision – preferred
Demonstrate passion, dedication, professionalism and proven execution – preferred
Data analysis experience – preferred
Benefits We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Attractive salary package + Supportive team environment
Excellent job stability with a focus on career progression
Training and development opportunities including access to Carriers' Online Learning Platform
Our commitment to you Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice
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