Newcastle, Newcastle, Maitland & Hunter NSWFull timePacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape.Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for home services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in an inclusive, professional environment.A bit more detail on the role…We are looking for an energetic, positive and confident Client Services Administrator to support the Rapid team in achieving their goals. Through your strong commitment to detail, meeting deadlines and operating with efficiency, you will support our existing customer service team responsible for the insurance renewal process.You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills to ensure high quality delivery of services to both our team and customers, in line with relevant regulatory requirements and business objectives. As your knowledge of financial services grows, you will have the opportunity to step into a consultant role with your own portfolio of insurance customers.We are seeking an individual that is able to work 38 hours per week, Monday to Friday in our Newcastle CBD office (including secure on-site parking).We would love to hear from you if you have:At least 3 years of previous administration experienceWell developed digital literacy and an aptitude for learningExcellent communication, attention to detail and problem-solving skillsThe ability to prioritise diverse tasks and work quickly and effectively to meet tight deadlinesAn energetic and tenacious nature with a passion for excellent customer serviceAbility to collaborate in a professional team environment, whilst also working independently and taking initiativeWell-developed organisational skillsDemonstrated ability in handling confidential informationThe below skills and experience are not essential, however would be highly regarded:Completed or enrolled in Certificate III in Business Administration or BusinessPrevious experience in an insurance environment – insurance brokerage experience would be advantageous but is not essentialWe're proud to offer…A supportive, inclusive and flexible environment that lives its mission and valuesCompetitive remuneration and variable rewardsReward and Recognition ProgramWellbeing Program offering EAP, annual influenza vaccination and annual wellbeing reimbursement to support your individual wellnessVolunteer and support opportunities to make a difference in your local communityGreat office in heart of Newcastle with secure parking provided
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