ClubIT is an IT Company in beautiful Northern NSW, providing Managed IT Services, Consultancy, Enterprise Wireless, Business Communications, and application development in highly specialised industries such as Aged Care and the Clubs and Gaming Industry.
We are a small, innovative, and agile team.
We are casual most of the time, but extremely professional when it's game face time.
ClubIT has a highly flexible work environment.
While we have a workshop, we don't mandate that employees get locked in there until 5pm every day; we encourage flexibility.
For us, it's about the work and getting it done in the most professional and efficient manner possible.
Key Tasks and Responsibilities Answering the main phone line and setting up jobs in the ticket system or completing any required admin tasks, such as taking payment over the phone for an invoice.Regularly communicating with clients via phone, email, and our ticket system, providing them with updates on their job/ticket and onsite scheduling/appointments as necessary.Regularly communicating with partners to ensure both hardware (Phones, PCs, Servers, etc.)
and services (Marketing, Telecommunications, etc.)
are provided in a timely, efficient, and cost-effective manner.Following up on various admin tasks throughout the day.Managing the schedules/calendars of the Consultants.Providing admin assistance to some of our ongoing internal projects, which typically involve follow-up calls, emails, and basic data entry.Invoicing in Xero accounting software and assistance with quote generation.Maintaining existing CRM and PSA records.Writing up and completing regular email newsletters and other media for client communication and proactively sourcing material for the newsletters.All issues need to be resolved in a timely manner and 100% to the client's satisfaction; our preference is always quality over quantity.
Key Criteria Work efficiently on your own.Meet all required client and project deadlines.Improve existing administrative processes through collaboration, research, and experience.Communicate regularly and effectively with other team members and clients when required.Autonomously develop ideas and work on ways to improve our clients' systems.Good phone manner.The Numbers (Pay and Hours) This role is part-time, 3 days per week.
The rate is negotiable based on experience.
Hours will start at 24 hours per week, with long-term potential for more hours over time.
Ready to Apply? Send us your CV, tell us a bit about yourself, your experience, hobbies, and how to get in contact with you, and we'll be in touch.
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