MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands.
Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
Client Services Specialist is the front line of customer interaction.
Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal; all whilst delivering an exceptional customer experience.
The Client Services Specialist role manages is pivotal to the smooth running of the business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key KPI targets, and vendor/visitor control. Job DescriptionProvide exceptional customer service & product/service information at front house, via telephone and emailBuilding relationships with assigned accountsManage all facets of appointment booking including support with special requests and opportunities to provide additional servicesBuild sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promisesSupporting the Client Services Manager with ad hoc tasksWork collaboratively with all departments to support customer and expert needsWorking towards and achieving company KPI's and objectives for expert bookings, customer onboarding & customer serviceCreate bookings for clients from telephone or email correspondence;Generate sales leads that develop into new customers;Cross-sell experts and specialties to customers;Manage all aspects of the bookings process via Salesforce;Assist in training lawyer/insurers/experts in the use of Salesforce as required;Manage all aspects of appointments - file and client throughout.Regular communication with Client Partnership Manager, Client Partnership Coordinator, and General Manager;Communicate effectively with File Team and QA;Adhere to quality standards as per SOPs.Competency in document management capabilitiesKeep up to date with key administrative knowledge in order to provide effective support as requested;Participation in regular business development updates and training as part of weekly team meetings;Promotion of Lex Medicus on social media;Attending Lex Medicus seminars, functions and training days as required;Business development communications with lawyers and clients.Managing Expert availability and supporting their needs in order to enhance their experienceEnsure that facilities are suitable for expert needs;Identify risks and opportunities relating to service with experts;Identify risks and opportunities in experts' schedules.Build rapport with experts, identifying and assessing their needs to achieve satisfaction and retentionPromote and support practices that are inclusive, responsive, safe and accessible.QualificationsQualifications and Experience Specific Knowledge and Skills Legal, insurance or medical industry experience – highly regardedCommercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.Strong organisational and time management skillsStrong team playerExcellent communication skills and ability to negotiate successful outcomes with customersProfessional & immaculately presentedAdaptable and reliableAdditional InformationYou are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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