**Job Title:** Client Service Specialist
**Company:** Orora
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Orora, a global leader in packaging and visual communication solutions, is seeking a dedicated and dynamic Client Service Specialist to join our vibrant Brisbane team. As a part-time member of our client services department, you will play a pivotal role in creating exceptional client experiences and fostering long-lasting relationships with our clientele. Our ideal candidate is energetic, hardworking, and possesses the ability to navigate challenges with a positive attitude while delivering top-notch service.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Establish and maintain strong relationships with clients, understanding their needs and expectations.
- Act as the primary point of contact for client inquiries, concerns, and feedback to ensure their needs are met promptly and effectively.
2. **Service Delivery:**
- Collaborate with internal teams to deliver services that meet client expectations, troubleshooting and resolving issues as they occur.
- Monitor service delivery metrics and follow up on any outstanding client requests or issues to ensure timely resolution.
3. **Order Management:**
- Process and track client orders from initiation to delivery, ensuring accuracy and timeliness throughout the process.
- Liaise with logistics and production departments to confirm timelines and delivery schedules.
4. **Negotiation and Strategic Planning:**
- Assist in negotiating service agreements and resolving conflicts with clients in a manner that aligns with company values.
- Support the development and implementation of strategic client service initiatives to enhance client satisfaction.
5. **Reporting and Documentation:**
- Maintain accurate records of client interactions, transactions, and service feedback for continuous improvement.
- Prepare regular reports on client service metrics, highlighting trends and areas for growth.
6. **Continuous Improvement:**
- Provide insights and suggestions for improving operational processes to enhance service quality.
- Participate in client feedback sessions and workshops to inform service enhancements and innovation.
7. **Team Collaboration:**
- Work closely with sales, marketing, and operations teams to ensure a cohesive approach to client service.
- Contribute positively to team meetings, sharing ideas and updates on client interactions.
**Requirements:**
- **Education & Experience:**
- Minimum of 2 years of experience in client service, customer support, or a related field.
- Relevant qualifications in business, communications, or a related discipline are preferred.
- **Personality Traits:**
- Hardworking and dedicated to delivering exceptional client service.
- Energetic with a positive attitude that brings joy and vibrancy to the work environment.
- **Soft Skills:**
- Strong negotiation skills, with the ability to resolve conflicts and maintain positive client relationships.
- Proficient in strategic planning, able to identify client needs and align them with company services.
- **Technical Skills:**
- Proficient in CRM systems and standard office software (e.g., Microsoft Office Suite).
- understanding of data analysis and reporting tools is a plus.
**Benefits:**
- Gym membership to promote health and wellness.
- Comprehensive dental insurance to support your health needs.
- Life insurance for peace of mind and financial security.
**Working Environment:**
At Orora, we prioritize creating a work environment that is not only productive but also filled with joy and vibrancy. We believe that a positive workplace culture enhances creativity, well-being, and overall job satisfaction.
**Deadline to Apply:**
Please submit your application by **October 25, 2024**.
**Equal Opportunity Statement:**
Orora is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
