**Job Title: Client Service Representative - Work from Home**
**Company:** Salesforce.com
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Company Overview:**
Salesforce.com is a leading cloud-based software company that helps businesses connect with their customers in new ways. Our mission is to empower organizations through our industry-leading technology and exceptional customer service. We strive to create a culture of inclusivity and support for our employees, and we are committed to exceeding customer expectations at every opportunity.
**Job Overview:**
We are seeking an enthusiastic and detail-oriented Client Service Representative to join our remote team. This entry-level role is perfect for individuals who are passionate about customer service and eager to grow their career within a dynamic, innovative company. You will be the first point of contact for our clients, delivering exceptional support while ensuring a positive experience that aligns with our commitment to delighting our customers.
**Key Responsibilities:**
- Serve as the primary point of contact for client inquiries, providing timely and accurate information via email, chat, and phone.
- Assist clients with navigating our platform, addressing technical issues, and solving problems efficiently.
- Maintain comprehensive knowledge of Salesforce products and services to effectively address client needs and provide insightful support.
- Document and track client interactions in our CRM system, ensuring all information is detailed and up-to-date for future reference.
- Proactively follow up with clients to ensure resolution of their inquiries and gather feedback on their experience.
- Collaborate with team members to identify common customer issues and propose solutions or improvements to our service processes.
- Participate in training sessions to enhance product knowledge and improve client engagement techniques.
- Contribute to the overall team goals by consistently achieving performance metrics and maintaining a positive attitude while handling client concerns.
**Requirements:**
- High school diploma or equivalent; an associate's degree or higher in business or related field is a plus.
- Strong independent work ethic, with the ability to self-manage tasks without direct supervision.
- Dedicated approach to achieving high-quality customer service and support.
- Exceptional attention to detail and accuracy in documentation and reporting.
- Strong analytical skills to thoughtfully assess client issues and provide appropriate solutions.
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical clients effectively.
- Basic technical proficiency and familiarity with CRM systems or a willingness to learn new software quickly.
- Availability to work part-time hours, including potential evenings or weekends, as needed to support our clients.
**Benefits:**
- Competitive dental insurance to support your health and well-being.
- Company transportation options to facilitate ease of access to resources.
- Paid sick leave to prioritize your health while ensuring job security.
**Working Environment:**
At Salesforce.com, we foster a remote work environment that emphasizes exceeding customer expectations and delivering delight. You will thrive in a collaborative, supportive atmosphere where your contributions are recognized and valued. Our focus on innovation and customer service excellence will empower you to make a significant impact on our clients and our organization.
**Application Deadline:**
Interested candidates are encouraged to submit their applications by ******** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Salesforce.com is an equal opportunity employer and values diversity in our workforce. We encourage all qualified applicants, regardless of race, gender, age, sexual orientation, disability, or any other protected status, to apply. We believe that diverse perspectives lead to greater innovation and make our company a better place to work and serve our clients.
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We look forward to welcoming a dedicated and independent Client Service Representative to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
