**Job Title:** Client Service Officer - Work from Home
**Company:** CMS Energy
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
---
**Job Overview:**
CMS Energy is seeking a dedicated and proficient Client Service Officer to join our dynamic team. This position is designed for individuals who thrive in a work-from-home environment and who are passionate about delivering exceptional client service. The ideal candidate will embody resilience and confidence while leveraging strong planning and communication skills to ensure all client interactions are not only effective but also enriching.
**Key Responsibilities:**
1. **Client Interaction & Support:**
- Respond to client inquiries via multiple channels, including phone, email, and chat, ensuring all queries are met with a professional and courteous approach.
- Assist clients in understanding our products and services, providing detailed information to facilitate informed decision-making.
- Troubleshoot and resolve client issues swiftly and effectively, escalating complex problems to senior staff when necessary.
2. **Client Relationship Management:**
- Build and maintain strong relationships with clients to promote client satisfaction and retention.
- Proactively reach out to clients to assess their needs, gather feedback, and identify opportunities for enhancing service delivery.
3. **Administrative Duties:**
- Maintain up-to-date records of client interactions, issues, and resolutions using CRM software.
- Prepare reports on client feedback, trends, and service performance metrics to share with the management team for continuous improvement.
4. **Collaboration:**
- Collaborate with internal teams (such as Sales, Marketing, and Technical Support) to ensure a cohesive approach to client service.
- Participate in regular team meetings to discuss goals, performance metrics, and ways to enhance the client experience.
5. **Continuous Improvement:**
- Identify opportunities for process improvements within the client service function and contribute to the development of best practices.
- Stay informed of industry trends and changes to ensure CMS Energy remains competitive in our service offerings.
**Requirements:**
- **Education & Experience:**
- Bachelor's degree in business, communications, or a related field preferred.
- Minimum of 2 years of experience in a client service or customer support role.
- **Personality Traits:**
- Resilient: Ability to bounce back from setbacks and maintain composure in challenging situations.
- Confident: Possess a strong belief in your abilities and the ability to instill confidence in clients.
- **Soft Skills:**
- Excellent planning skills, with the ability to prioritize tasks effectively in a busy work environment.
- Strong verbal and written communication skills, capable of conveying information clearly and effectively to clients and team members.
- **Technical Skills:**
- Proficient in using CRM systems and other client service software.
- Familiarity with common technology tools and platforms used in a remote working environment.
**Benefits:**
- Travel & spending expenses covered.
- Company transportation support for client meetings or relevant work activities.
- Access to free food options during company gatherings or events.
**Working Environment:**
At CMS Energy, we harness technology to drive innovation and efficiency. Our work-from-home model allows flexibility while ensuring that employees have access to the tools and support they need to excel in their roles.
**Application Deadline:**
Please submit your application by October 10, 2024.
---
**Equal Opportunity Statement:**
CMS Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other status protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
