**Job Title:** Client Service Officer - Remote Work
**Company:** Afterpay
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description:
Afterpay is seeking a passionate and resourceful Client Service Officer to join our dynamic team. As a part-time, entry-level position, this role is perfect for individuals eager to kick-start their careers in customer service and make a significant impact in a rapidly growing company. This role offers the flexibility of remote work while engaging with a supportive team that embraces bold thinking and challenges the norms in the payments industry.
### Key Responsibilities:
- **Customer Interaction:** Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service via phone, email, and online chat.
- **Account Management:** Assist customers with their accounts, including managing sign-ups, billing inquiries, and payment processing issues, ensuring a smooth and positive customer experience.
- **Problem-Solving:** Proactively identify and resolve client concerns, leveraging innovative solutions to enhance overall service delivery and client satisfaction.
- **Documentation:** Maintain accurate and detailed records of client interactions and transactions in our customer management system, contributing to process improvement initiatives.
- **Product Knowledge:** Stay abreast of Afterpay's product offerings, policies, and promotions to provide clients with accurate information and insights, enhancing their knowledge and engagement with the brand.
- **Collaboration:** Work closely with senior team members and cross-functional teams to share insights on client feedback, emerging trends, and potential improvements to our service offerings.
- **Community Engagement:** Foster a positive relationship with clients, encouraging loyalty to Afterpay by demonstrating genuine care and understanding of their needs.
- **Compliance:** Follow company policies and procedures to ensure compliance with applicable laws and regulations, maintaining the integrity and security of customer information.
### Requirements:
#### Educational Background:
- High school diploma or equivalent (pursuing or completed higher education preferred).
#### Experience:
- No prior experience required; however, any exposure to customer service, sales, or hospitality is a plus.
#### Key Skills:
- **Resourceful:** Ability to find quick and clever ways to overcome difficulties and challenges, demonstrating critical thinking in a fast-paced environment.
- **Passionate:** A genuine interest in customer service and commitment to enhancing customer experiences at every touchpoint.
#### Soft Skills:
- **Persuasion:** Effective communication skills with the ability to influence client decisions and encourage engagement with Afterpay's services.
- **Innovation:** An eagerness to bring new ideas and approaches to the team, contributing to ongoing improvements in customer services and processes.
#### Additional Requirements:
- Proficient in using computers and standard business software (e.g., MS Office Suite, CRM systems).
- Strong organizational skills and attention to detail.
- Comfortable working independently and managing time effectively in a remote environment.
### Benefits:
- Access to periodic free food and refreshments as part of our office culture.
- Relocation allowance for applicants who may need to move closer to the team.
- Comprehensive dental insurance options to support your health and well-being.
### Working Environment:
At Afterpay, we embrace a culture that challenges norms and encourages bold thinking. We believe that innovative ideas come from diverse perspectives and backgrounds, which is why we welcome creative contributions from all team members.
### Equal Opportunity Statement:
Afterpay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences, striving to build a team that reflects the diverse communities we serve.
### Application Deadline:
Please submit your application by **October 10, 2024**.
Join us at Afterpay, where your passion for customer service will help shape the future of shopping! We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
