Client Service Officer - NSW Government ContractSalary: $35ph + superStart Date: Immediate start pending checksContract Duration: Initial contract through to March 2025 with view to extendLocation: Newcastle, Hunter Street - Full time on siteWorking Hours: Monday to Friday, 9am - 5pmThis large Government department is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.The Client Service Officer plays an integral role in providing front line services to the community from a local office, which includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office. This is a highly rewarding working environment, offering the opportunity to assist those in the community.We require candidates who are ready to hit the ground running and are able to act with professionalism, objectivity and integrity.The Role:The Client Service Officer is part of a Client Service Team collectively responsible for delivering high-quality, consistent, and timely estate administration services. A CSO will manage a case load of approximately 50 matters, address and progress either Estate or Trust administration, and attend to customer needs. A vital challenge of the role is managing work outputs; therefore, working proactively in progressing estate administration and communicating with beneficiaries regularly in a timely manner assures favourable customer outcomes.We are looking for candidates that demonstrate the following which are important for the customers of this department: insightfulness, empathy, personalised experience, convenience and time, value, and overall satisfaction.The ideal applicant will possess excellent interpersonal, customer service and communication skills, with experience in dealing with a diverse range of clients, professionals, staff, and community members.Responsibilities include but are not limited to:Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providersProvide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer serviceAccurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and proceduresAssisting with the coordination of meetings, travel and eventsManaging incoming and outgoing mailProvide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as requiredMaintain stationery and office supplies and monitor and maintain office equipmentAppreciate the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.Skills and experience:Outstanding verbal and written communication skillsAbility to handle sensitive issues and confidential informationExceptional customer service skills with the ability to handle confronting situations and remain calm under pressureDecision making and problem solving skillsPlanning and prioritising workloads to meet deadlines in a demanding workplaceTech savvy - the ability to pick up new systems quicklyA background in community services or prior experience within the NSW Government is beneficialFor further information or interest in the role, please email a copy of your resume to Brooke Dover at ****** CLOSING SOON!Please note only shortlisted candidates will be contacted.
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