Client Service Officer Locations: Bankstown, Campbelltown, Liverpool, Fairfield, Penrith, Mount Druitt, Blacktown and Parramatta
Employment type: Multiple Ongoing and Temporary full-time opportunities and Talent Pool creation
Salary: Clerk Grade 2/4, salary from $77,795 - $90,001 plus superannuation and annual leave loading
About Us Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today's community.
In partnership with the community, industry, and individuals, we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
Your role As the Client Service Officer, you will provide a range of comprehensive support to clients by delivering tenancy, property management, and housing options advice tailored to the client's needs and eligibility.
What you'll do In this role you will also:
Collaborate with internal specialists and external service providers to ensure positive client outcomes and successful tenancies.Contribute to building stronger communities and harmonious neighborhoods by supporting tenancy and community participation initiatives.Manage client information with the utmost accuracy, discretion, and integrity.Monitor property condition and facilitate necessary maintenance and modification for client's needs.What you can expect when working as Client Service Officer in a - Tenancy Team:Visiting tenants in their homes on a regularly scheduled basis.Rostered shifts working with clients at the counter or over the phone.Processing and assessment of applications and inquiries using relevant legislation, policies, and procedures.Working collaboratively in a team environment to achieve the team's key performance indicators (KPIs).Using a range of technologies including iPad, online phone system, and online forms.Access & Demand Team:Rostered shifts working with clients at the counter or over the phone.Processing and assessment of applications and inquiries using relevant legislation, policies, and procedures.Working collaboratively in a team environment to achieve the team's key performance indicators (KPIs).Using a range of technologies including iPad, online phone system, and online forms.Supporting outreach services in local communities and homelessness initiatives.What we're looking for The ideal candidate will have:
Strong commitment to delivering quality customer service and able to build trust and rapport with clients.Demonstrated experience working face to face with vulnerable and complex clients.Proven ability to manage conflicts and challenging scenarios.Effective organizational and time management skills to meet competing deadlines.Ability to establish and maintain relationships with internal and external stakeholders.Essential Requirements for the role Possession of a minimum Provisional 2 NSW Driver's LicenceA willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients' homes).In addition to meeting the essential requirements, the successful applicant will have:
Willingness to undertake a Certificate IV LEAP Training with TAFE NSW for 8 weeks over a 12 month period (paid)A commitment to travel and work across your district from different Housing office locations providing face-to-face service delivery for up to five days per week.A willingness to work with clients in their home (a corporate vehicle will be provided for travel between offices and client homes)A commitment to complete a ten (10) day mandatory Induction program within the first four (4) weeks of commencing with DCJ.What We Offer We offer a variety of benefits, including:
A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Locations: South Western Sydney District – Offices located at Bankstown, Liverpool, Campbelltown & Fairfield.Western Sydney Nepean Blue Mountains District – Offices located at Penrith, Mt Druitt, Blacktown & Parramatta.We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realize the potential of children, adults, families, and communities.
We're focused on breaking, rather than managing, disadvantage.
It's work that really matters.
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience, and backgrounds.
This includes people with disabilities, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role.
We look forward to receiving your application.
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