Job description Agency: Department of the Attorney-General and Justice
Work unit: Fines Recovery Unit
Job title: Client Service Officer
Designation: Administrative Officer 3
Job type: Full time
Duration: Fixed to 30/06/2025
Salary: $66,773 - $71,746
Location: Darwin
Position number: 23985 RTF 304268
Closing: 12/09/2024
Contact officer: Leachele Pascoe on or
About the agency: Apply online: APPLICATIONS MUST INCLUDE: A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS.
Information for applicants: The NTPS values diversity and encourages people from all diversity groups to apply for vacancies. Reasonable workplace adjustments will be made for applicants with disabilities.
Primary objective: To provide contact centre support to the Fines Recovery Unit (FRU) relating to outstanding debts under the Fines and Penalties (Recovery) Act 2001, ensuring the objectives of the organisation are achieved.
Context statement: This position is part of the FRU contact centre. Applicants need to be aware that the primary role is to deliver quality service to clients through the contact centre, requiring attendance during core hours. Confidentiality and professionalism are essential, along with a strong team focus.
Key duties and responsibilities: Provide a high standard of service to all clients including Indigenous communities, Police, councils, Motor Vehicle Registry, Correctional Services, legal counsel, and others as required. Maintain client records by ensuring timely and accurate data is entered into the Integrated Justice Information System (IJIS), maintaining confidentiality at all times. Provide counter and telephone service to clients making payments or arranging time to pay agreements. Process enforcement requests from internal and external agencies including suspensions and other legislated sanctions. Selection criteria: Demonstrated well-developed interpersonal, analytical, written, and oral communication skills with the ability to interact effectively with people from diverse cultures, focusing on effective customer relations. Knowledge of the process of debt recovery and enforcement, relevant legislation, or the ability to acquire this knowledge through research. Demonstrated initiative, resilience, and self-motivation with the ability to work independently and as part of a team; perform effectively under pressure, resolve conflict, meet deadlines, and maintain confidentiality. Experience in dealing effectively with distressed or angry people; applying interview, active listening, and negotiation skills in a contact centre environment. Competent keyboard skills, experience using multiple computer applications, and cash handling experience with demonstrated accuracy and attention to detail. Demonstrated high level of commitment to the workplace e.g., punctuality and attendance. Further information: The successful applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant unless it is relevant. The FRU is a non-smoking workplace and has a strict uniform policy.
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