Contract until the 28/06/2024 | Parramatta Location | State Government Agency | Full time position Contract until the 28/06/2024. State Government Agency Parramatta NSW Location About The Company Karlka Recruiting Group has partnered with a State Government Agency to engage an Client Service Officer. This position is located in their busy Parramatta NSW office for an initial contract until the 28/06/2024. About The Position Responsible for delivering high quality customer services that are reliable, timely and are consistent with the state government department standards. The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf. The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate. Duties Develop strategies and make substitute decisions to manage customer finances including medium to long term planning. Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations. Actively listen to the concerns and enquiries Deliver high quality, respectful, consistent, empathetic and timely services to customers Access the required systems and processes to support the management of customer matters and actively suggest improvements Escalate complex matters and substantial complaints to the Senior Client Service Officer Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration. Requirements/Skills Must have full working rights and be able to work full time hours. Benefits working with Karlka Recruiting Group Weekly pay Ongoing support: Pre, during and post placement Dedicated consultant per contract Employee Assistance Program available Our agency supports Indigenous communities How To Apply Apply now to be considered for submission to our client by 29/04/2024 Consultant: Shynata Email for questions only: ****** Please apply through this portal. Any applications through email may be missed. Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply. Only shortlisted candidates will be contacted for further discussion. Applications received after the due date may be considered for similar roles. #SCR-shynata-kuresa #J-18808-Ljbffr
