**Job Title:** Client Service Officer
**Company:** United Rentals
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
**Job Description:**
United Rentals is seeking a dedicated and passionate Client Service Officer to join our dynamic team in Canberra, ACT. As a integral part of our organization, you will play a pivotal role in nurturing client relationships and ensuring exceptional service delivery. This is a part-time position that offers flexible hours and the opportunity to work in a thriving environment that embraces change.
### Key Responsibilities:
- **Client Interaction:**
- Serve as the first point of contact for clients, addressing inquiries via phone, email, and in-person with a focus on providing exemplary customer service.
- Proactively follow up with clients to ensure their needs are met and to identify opportunities for additional services.
- **Service Coordination:**
- Collaborate with various teams to coordinate service requests, ensuring timely and efficient service delivery.
- Maintain comprehensive knowledge of United Rentals' product and service offerings to provide accurate information to clients.
- **Data Management:**
- Maintain up-to-date client records in CRM systems, including service history and preferences.
- Assist in preparing reports on client interactions and service metrics to identify trends and areas for improvement.
- **Problem Resolution:**
- Identify client issues and work with relevant stakeholders to resolve them promptly, demonstrating a customer-first mentality.
- Escalate unresolved issues to the appropriate departments while providing feedback on customer concerns.
- **Team Collaboration:**
- Actively participate in team meetings to discuss strategies for improving client satisfaction and service delivery.
- Collaborate with team members to brainstorm creative solutions to enhance client experience.
- **Continuous Improvement:**
- Stay informed about industry trends, competitor services, and new products to provide valuable insights to clients.
- Participate in training and development programs to enhance skills and knowledge relevant to the role.
### Requirements:
- **Educational Background:**
- A minimum of a completed secondary education; a bachelor's degree in business, communications, or a related field is preferable but not mandatory.
- **Experience:**
- At least 2 years of experience in a customer service role, preferably in the rental or equipment management industry.
- **Personality Traits:**
- Passionate about providing exceptional service and fostering strong client relationships.
- A hardworking individual who takes pride in their work and endeavors to exceed client expectations.
- **Soft Skills:**
- Strong creativity to devise innovative solutions for client needs and process enhancement.
- Effective teamwork skills to work collaboratively with different departments and contribute positively to a dynamic working environment.
- **Technical Proficiencies:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
### Benefits:
- Vision insurance to support your eye health.
- Paid sick leave to ensure your wellness is a priority.
- Visa sponsorship opportunities for eligible candidates seeking long-term career development with United Rentals.
### Working Environment:
Join a workplace that thrives in a culture of adaptability and embraces change. Our team is committed to supporting one another and collaborating to achieve great results for our clients.
### Application Deadline:
Please submit your application by **October 6, 2024.**
### Equal Opportunity Statement:
United Rentals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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We look forward to welcoming a dedicated Client Service Officer who is equally passionate about client satisfaction and success. If you meet the above qualifications and are excited to contribute to our team, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
