Job Description:
CSL Limited is seeking a dedicated and energetic Client Service Officer to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the Client Service Officer will be responsible for providing exceptional service to our clients, managing client accounts, and ensuring their needs are met. This is a part-time position with a minimum of 2 years of experience in a similar role.
Responsibilities:
- Act as the primary point of contact for clients, addressing any inquiries or concerns they may have
- Manage client accounts, ensuring all information is accurate and up-to-date
- Develop and maintain strong relationships with clients, providing personalized service and support
- Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner
- Assist in developing and implementing strategic plans to improve client satisfaction and retention
- Provide regular updates to clients on relevant products, services, and promotions
- Monitor client feedback and satisfaction levels, identifying areas for improvement
Requirements:
- 2+ years of experience in a client service or related role
- Proven leadership skills with the ability to motivate and inspire others
- Strong strategic planning abilities with a focus on long-term goals and objectives
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office suite and CRM software
- Bachelor's degree in business, marketing, or a related field preferred
Personality Traits:
- Dedicated: A strong commitment to providing excellent service to clients
- Energetic: A positive and enthusiastic attitude towards work and interactions with clients
Benefits:
- Vision insurance
- Profit sharing
- Parental leave
Working Environment:
At CSL Limited, we cultivate a sense of ownership and responsibility at every level. Our team is dedicated to providing the highest level of service to our clients while fostering a positive and collaborative work environment.
Equal Opportunity Statement:
CSL Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. All qualified individuals are encouraged to apply.
Deadline to apply: ********
We look forward to receiving your application to join our dynamic team at CSL Limited in Canberra, Australian Capital Territory.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
