Justice and Attorney-General (Organisation site)Client Services; Queensland Civil & Administrative Tribunal; Justice Services; Brisbane City
As a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity.Flexible work arrangements are available, however given operational requirements of this role, some flexible work options may be limited.This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment. Applications will be reviewed and considered when vacancies are identified. The submission of an application to this applicant pool does not guarantee an offer of employment.
Key ResponsibilitiesRepresent QCAT as the first point of contact for telephone, face to face and email enquiries.Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met.Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring legislative requirements are met.Provide general administrative support as required by the Client Service Team Leaders and Managers.Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.Applications to remain current for 12 months.
Further InformationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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