Full time
NCI is Australia's leading Trade Credit Insurance Broker. We work with organisations from many industries to protect their profitability and have been doing so for almost 40 years!
We have branches throughout Australia, New Zealand and Southeast Asia and employ nearly 200 staff. We provide specialist, value-added trade credit related services to an extensive client base across an array of industries and markets.
About this role At NCI, our clients are at the centre of everything we do. As a result of ongoing growth, this is an excellent and rare opportunity for a Client Service Manager (CSM), to take over an existing portfolio of clients to ensure that they are serviced to the highest possible standard. Key to your success will be the ability to retain and renew our existing clients' policies whilst identifying potential cross selling opportunities.
Daily activities include:
Conducting face-to-face client visits (within Perth and at times, regional WA).Assisting with client queries regarding NCI's products and services.Conducting demonstrations of relevant NCI's products as needed.Acting as an intermediary between NCI's client and insurance providers.Assessing the needs of clients, understanding their risks, and promoting suitable insurance policies to meet those requirements.You will be provided with exceptional training and client handover to ensure your success. In addition, a car allowance or vehicle will be provided to enable client visits.
About you To succeed in this role, you will:
Demonstrate prior experience in a face-to-face client service/customer retention role.Demonstrate an ability to develop rapport and relationships.Demonstrate experience in a professional, business to business environment.Demonstrate knowledge of insurance and/or trade credit (highly desirable).Be comfortable in a fast-paced environment that requires regular touch points with your clients.Be able to pick up new concepts and explain them with ease to clients.Be a confident communicator and be comfortable working collaboratively within a small team.What we offer NCI provides a competitive salary and commission structure, a wonderful work environment, additional leave, paid parental leave, volunteer days, team lunches and more! We are focused on career development opportunities for our employees and people who join us often stay for a long time! Our leaders are caring, we work hard, and we have fun doing it. Visit our website https://www.nci.com.au/careers/ to find out more.
We are owned and backed by Steadfast Group Ltd, an ASX 100 company, yet still have the culture of a tight-knit community. We pride ourselves on our inclusive values and this is reflected in the way we conduct our business with all stakeholders.
Application and questions To apply, please review the attached position description before submitting a cover letter and resume that addresses why you would like to join NCI and what you could bring to the role. For a confidential discussion about the role, you are welcome to call the People & Culture team on 1800 882 820.
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