We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.We are a Fintech company with a difference; we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Melbourne, Australia!Key responsibilities:Support our clients at all levelsAnswer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and callsAssist clients with the KYC procedureProvide a tour around the trading platformBuild client trust and satisfaction through professional support and trainingBe keenly aware of the competitive landscape and understand financial marketsCollect clients' feedback and analyze how clients' experience can be improvedKeep open communication between the departments to resolve any issuesRequirements:Fluent in EnglishProficiency in Spanish and/or Mandarin Chinese is advantageousAdvanced interpersonal and communication skillsAbility to listen to clients and your team's needs and find solutionsAbility to work full-timeExcellent communication skills, both verbal and writtenWhat we offer:Competitive SalaryInternational Team CollaborationState-of-the-art EquipmentHybrid Working ModelEmployee Assistance ProgramEmployee Referral ProgramComprehensive Private Medical InsuranceAnnual Global Performance Review CycleBe a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.
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