**Job Title:** Client Service Associate
**Company:** Rockwell Automation
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Overview:**
Rockwell Automation is seeking an enthusiastic and motivated Client Service Associate to join our dynamic team in Canberra. This entry-level position offers an excellent opportunity for individuals looking to develop their career in customer service within the technology sector. The ideal candidate will be hardworking, independent, and possess strong interpersonal skills, contributing to a positive customer experience and fostering long-term relationships with our clients.
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**Key Responsibilities:**
- **Client Support:** Serve as the first point of contact for clients, addressing inquiries via phone, email, and on-site visits. Provide timely and accurate information to resolve client issues.
- **Problem-Solving:** Utilize decision-making skills to identify potential solutions to client problems while collaborating with other departments to ensure a seamless service experience.
- **Client Relationship Management:** Build and maintain strong relationships with clients by understanding their business needs and providing personalized service.
- **Documentation:** Maintain accurate records of client interactions, inquiries, and feedback in our customer relationship management (CRM) system to track service issues and ensure continuity in service.
- **Team Collaboration:** Work closely with sales and technical teams to communicate customer feedback, service issues, and to provide support during product demonstrations and client training sessions.
- **Training Participation:** Engage in training programs to enhance professional development and stay updated with the latest products, services, and industry trends relevant to Rockwell Automation.
- **Health and Wellness:** Participate in company wellness initiatives that promote a healthy work-life balance and a supportive working environment.
- **Remote Work Coordination:** Effectively manage workload and communication while working remotely, ensuring the availability for client support as needed.
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**Job Requirements:**
- **Education:** A high school diploma or equivalent is required; a bachelor's degree in business, communications, or a related field is preferred but not mandatory.
- **Experience:** No prior experience is required, though experience in customer service or a related field will be a plus.
- **Personality Traits:**
- **Independent:** Demonstrates the ability to work autonomously while managing tasks efficiently.
- **Hardworking:** Committed to achieving excellence in service delivery and maintaining a proactive approach in all responsibilities.
- **Soft Skills:**
- **Decision-Making:** Strong ability to assess situations quickly and make informed decisions that benefit both the client and the company.
- **People Management:** Excellent interpersonal skills to interact with clients effectively, ensuring an exceptional customer experience.
- **Technical Skills:** Proficient in using CRM systems and Microsoft Office Suite. Familiarity with automation technologies is an advantage.
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**Benefits:**
- Comprehensive training and professional development programs aimed at enhancing your skills and career growth.
- Flexible remote work options to support work-life balance.
- Disability insurance coverage to ensure peace of mind.
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**Working Environment:**
Rockwell Automation prioritizes employee well-being through health and wellness initiatives. We aim to create a supportive environment that encourages collaboration, creativity, and growth, aligning with our commitment to employee satisfaction.
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**Application Deadline:**
Please submit your application by ********** **.
**Equal Opportunity Statement:**
Rockwell Automation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.