Job Description:
Ingram Micro is seeking a dedicated and enthusiastic Client Service Assistant to join our team in Canberra, Australian Capital Territory. This is a part-time position, suitable for individuals at the Associate Level with at least 4 years of relevant experience. As a Client Service Assistant, you will have the opportunity to work from home and provide essential support to our clients.
Responsibilities:
1. Communicate with clients via phone, email, and online chat to address inquiries and provide assistance.
2. Assist clients with product information, order processing, and issue resolution.
3. Collaborate with internal teams to ensure timely and accurate delivery of products and services.
4. Maintain accurate records of client interactions and transactions in the database.
5. Coordinate with logistics partners to manage client deliveries and returns.
6. Monitor client satisfaction and identify opportunities for improvement.
7. Participate in training and development programs to enhance your skills and knowledge.
Requirements:
1. Strong communication skills and a customer-focused attitude.
2. Ability to work independently and meet deadlines in a remote environment.
3. Proficiency in Microsoft Office and CRM software.
4. Hardworking and passionate about delivering exceptional service to clients.
5. Adaptability and willingness to learn new technologies and processes.
6. Teamwork skills and the ability to collaborate effectively with colleagues.
7. Prior experience in customer service or a related field is preferred.
Benefits:
1. Company transportation for work-related travel.
2. Parental leave and flexible work arrangements to support a healthy work-life balance.
3. Gym membership or wellness programs to promote employee well-being.
4. Opportunities to give back to the community through corporate social responsibility initiatives.
Equal Opportunity Statement:
Ingram Micro is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees can thrive and contribute to our success. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, gender, age, religion, or any other characteristic.
Deadline to apply: July 14, 2024
If you meet the requirements and are interested in joining our team as a Client Service Assistant, please submit your application before the deadline. We look forward to reviewing your qualifications and welcoming you to Ingram Micro.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
