**Job Title: Client Service Assistant - Work from Home**
**Company: Ford Motor**
**Location: Brisbane, Queensland, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Overview:**
At Ford Motor, we are committed to delivering excellence in customer service, innovation, and teamwork. We are seeking a dedicated and resilient Client Service Assistant to join our dynamic team in a remote capacity. This part-time position offers the opportunity to make impactful contributions to our client services while working from the comfort of your home.
**Key Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for clients, addressing inquiries via phone, email, and chat in a professional manner.
- **Issues Resolution:** Effectively resolve client issues and concerns following company guidelines and procedures, ensuring customer satisfaction.
- **Documentation:** Maintain accurate records of client interactions, including questions, comments, and resolutions provided, in our CRM system.
- **Team Collaboration:** Work closely with the Client Service team and other departments to ensure a seamless experience for our clients, sharing insights and collaborating on problem-solving initiatives.
- **Reporting:** Assist in the preparation of reports related to client feedback and service performance, highlighting areas for improvement and success stories.
- **Feedback Loop:** Gather and provide client feedback to management to enhance service delivery and product offerings.
- **Training Participation:** Engage in ongoing training sessions and workshops to stay updated on products, services, and industry best practices, contributing to your professional development.
- **Project Involvement:** Participate in special projects or initiatives as assigned to support the overall goals of the team and company.
**Key Requirements:**
- **Education:** A minimum of one year of experience in customer service, client-facing roles, or any similar environment.
- **Skills:**
- Strong communication skills, both written and verbal.
- Proficient in using technology and various communication platforms (CRM software, MS Office Suite, etc.).
- Excellent organizational skills and the ability to manage multiple priorities effectively.
- Strong attention to detail, ensuring that all client communications and records are accurate and complete.
- **Personality Traits:**
- Resilient, capable of maintaining a positive attitude in a fast-paced environment.
- Dedicated to building relationships and fostering a culture of teamwork and collaboration.
- **Soft Skills:**
- Proven ability to work effectively within a team and contribute to a positive team dynamic.
- Capacity to empathize with clients and remain courteous and professional under pressure.
**Benefits:**
- Opportunity for company transportation, providing ease of access to resources and events.
- Visa sponsorship for eligible candidates, promoting the growth of our international workforce.
- Parental leave options, supporting our employees' commitment to family and work-life balance.
**Working Environment:**
Join us in a high-energy workplace that thrives on collaboration and achieving impactful results. We prioritize a supportive culture where every team member can excel and contribute to our shared success.
**Application Deadline:** Please submit your application by **October 19, 2024** for consideration.
**Equal Opportunity Statement:**
Ford Motor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences to join our team.
**How to Apply:** Interested candidates should submit their resume and a cover letter detailing their relevant experience and skills through the Ford Motor careers portal. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
