**Job Title:** Client Service Assistant - Remote Work
**Company:** Textron
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Overview:**
Textron is seeking a passionate and resilient Client Service Assistant to join our dynamic team. This entry-level position offers the opportunity to work remotely, providing exceptional customer service while supporting our clients in achieving their goals. In this role, you will play a crucial part in enhancing client satisfaction and ensuring a seamless experience with our products and services.
### Key Responsibilities:
- **Client Support:** Handle incoming client inquiries via phone, email, or chat, providing timely and accurate information regarding products and services.
- **Account Management:** Assist clients with account setup, updates, and management, ensuring all client records are maintained accurately within the system.
- **Problem Solving:** Identify and assess client needs promptly to achieve satisfaction. Use problem-solving skills to address and resolve client issues effectively.
- **Communication:** Maintain proactive communication with clients regarding changes, updates, or potential challenges, ensuring transparency and fostering trust.
- **Collaboration:** Work closely with internal teams, such as sales and technical support, to ensure client issues are resolved in a timely manner and to enhance overall client experience.
- **Feedback Collection:** Gather client feedback and report insights to the management team to contribute to the continuous improvement of our services and products.
- **Documentation:** Maintain accurate records of interactions with clients and document issues and resolutions in our CRM system.
- **Training Participation:** Attend training and development sessions to expand your product knowledge and improve customer service skills.
- **Performance Metrics:** Meet and strive to exceed targets related to response time, issue resolution, and client satisfaction ratings.
### Requirements:
**Education:**
- High school diploma or equivalent is required; some college coursework in business administration or a related field is preferred.
**Experience:**
- No prior work experience required. Experience in customer service is a plus but not mandatory.
**Skills and Abilities:**
- **Resilient Attitude:** Ability to remain calm and composed under pressure, handling challenging situations with grace and professionalism.
- **Passion for Service:** A genuine desire to help others and provide excellent client service, building strong relationships.
- **Problem-Solving Skills:** Strong analytical abilities to assess situations, identify problems, and implement appropriate solutions quickly and effectively.
- **Leadership Qualities:** Although this is an entry-level position, a natural inclination to lead and inspire positivity among peers is encouraged.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- **Technical Proficiency:** Basic computer skills and familiarity with CRM software or the willingness to learn new technology swiftly.
**Traits:**
- A proactive nature and the ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail to manage multiple tasks effectively.
### Benefits:
- Vision Insurance
- Paid Time Off (PTO)
- Gym Membership
### Working Environment:
At Textron, we pursue excellence in every endeavor, setting a high standard for achievement. Our team thrives in a collaborative and supportive atmosphere, fostering professional growth and personal development.
**Deadline to Apply:**
Please submit your application by October 15, 2024.
### Equal Opportunity Statement:
Textron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
