**Job Title**: Client Service Assistant - Remote Work
**Company**: GameStop
**Location**: Brisbane, Queensland, AU
**Job Type**: Part-time
**Seniority**: Associate Level
**Years of Experience**: 2
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### Job Description
GameStop, a leader in video gaming and digital entertainment, is seeking a dedicated and motivated Client Service Assistant to join our dynamic team. This part-time, remote position is ideal for someone who is reliable, confident, and passionate about providing exceptional customer service in a fast-paced environment. As a major player in an evolving industry, we aspire to foster a culture of understanding and empathy in every interaction with our clients.
### Key Responsibilities
- **Customer Support**: Respond to customer inquiries through various channels (email, chat, social media, and phone) in a timely and professional manner, ensuring all client issues are addressed thoroughly and efficiently.
- **Issue Resolution**: Actively identify and troubleshoot client concerns, ensuring swift resolution and maintaining a high level of customer satisfaction throughout the process.
- **Project Management**: Assist in coordinating service projects by managing tasks, timelines, and follow-ups to deliver outstanding service. Collaborate with cross-functional teams to ensure seamless execution of client initiatives.
- **Research and Analysis**: Conduct thorough research to resolve client queries and stay updated on GameStop's products and services. Prepare reports and provide feedback to enhance service delivery based on insights gathered from client interactions.
- **Feedback and Improvement**: Engage with customers to gather feedback on their experiences and suggest improvements to internal processes. Identify recurrent issues and provide constructive feedback to enhance the client service strategy.
- **Documentation**: Maintain accurate and up-to-date records of customer interactions, solutions provided, and service trends to support effective reporting and knowledge sharing within the team.
- **Continuous Learning**: Stay informed about the latest gaming products, industry trends, and GameStop's promotional offers to deliver informed support to clients and enhance customer relations.
### Requirements
**Education and Experience**:
- Minimum of 2 years of experience in a customer service or client-facing role.
- Background in the gaming industry or familiarity with gaming products is a plus.
**Personality Traits**:
- **Reliable**: Demonstrate dependability in fulfilling job responsibilities and meeting deadlines.
- **Confident**: Possess a positive and assertive demeanor when interacting with clients, conveying competence and trust.
**Soft Skills**:
- **Project Management**: Ability to effectively organize, manage, and prioritize multiple tasks and projects in a remote setting.
- **Research Skills**: Strong analytical and problem-solving abilities to gather relevant information and insights to address customer needs.
**Technical Skills**:
- Proficient in using customer service platforms, CRM tools, and communication software.
- Basic understanding of Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation.
**Communication Skills**:
- Excellent verbal and written communication skills, with an emphasis on clarity and professionalism in all interactions.
### Benefits
- Disability Insurance
- Gym Membership Benefits
- Medical Coverage
### Working Environment
At GameStop, we prioritize understanding and empathy in all interactions, striving to create a supportive work environment where our team feels valued and empowered to make a difference in the lives of our clients.
### Application Deadline
Please submit your application by **October 19, 2024**.
### Equal Opportunity Statement
GameStop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences, and we welcome the unique perspectives that each individual brings to our team.
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If you're excited about engaging with clients and helping them navigate their gaming needs while being part of a supportive and fun team, we encourage you to apply for the Client Service Assistant position!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
