**Job Title:** Client Service Assistant
**Company:** CIMIC Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
CIMIC Group is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of gender, age, disability, ethnicity, sexual orientation, or any other protected status.
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**Job Description:**
CIMIC Group is seeking a highly motivated and detail-oriented Client Service Assistant to join our dynamic team in Canberra. This part-time position is ideal for driven and dedicated individuals who are looking to make a meaningful impact in a supportive work environment. As a Client Service Assistant, you will play a crucial role in delivering exceptional service and support to our clients while facilitating internal operations.
**Key Responsibilities:**
1. **Client Coordination:**
- Serve as the first point of contact for all client inquiries, providing timely and effective responses.
- Coordinate appointments, meetings, and events, ensuring all logistics are effectively managed.
- Maintain up-to-date client records and manage correspondence to enhance client relationships.
2. **Administrative Support:**
- Assist with the preparation of reports, presentations, and documentation as needed.
- Maintain organized filing systems, both physical and electronic, to ensure efficient retrieval of information.
- General office duties including data entry, scheduling, and managing office supplies.
3. **Communication:**
- Engage with clients, colleagues, and external stakeholders through effective verbal and written communication.
- Collaborate with cross-functional teams to align on client needs and organizational objectives.
- Address and resolve client issues and complaints, escalating to management when necessary.
4. **Continuous Improvement:**
- Actively participate in identifying opportunities for process improvements in client service delivery.
- Provide input on innovative practices to enhance the overall client experience.
- Stay informed about industry trends and best practices in client service and administration.
5. **Team Support:**
- Work closely with the Client Services team to foster a collaborative environment.
- Assist with training and mentoring new team members as needed.
- Participate in team meetings and contribute to discussions on enhancing client services.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in business administration, customer service, or a related field.
- **Experience:**
- Minimum of 2 years of experience in a client-facing role or administrative support.
- Proven track record in managing client relationships and delivering exceptional service.
- **Skills:**
- Strong communication skills, both written and verbal, enabling effective interaction with diverse stakeholders.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems is desirable.
- Highly organized with exceptional attention to detail and multitasking abilities.
- **Personality Traits:**
- Driven: A results-oriented approach with a passion for achieving goals and exceeding expectations.
- Dedicated: A commitment to excellence, reliability, and maintaining a positive attitude in all interactions.
- **Soft Skills:**
- Innovation: Ability to think creatively and propose new ideas for service improvement.
- Strong interpersonal and team-oriented skills.
**Benefits:**
- Competitive relocation allowance for eligible candidates.
- Opportunity for paid overtime.
- Employee discounts on various services and products.
- A supportive working environment aimed at fostering your personal and professional development.
If you are a dedicated professional driven by a desire to excel in client service and administrative support, we encourage you to apply. Join CIMIC Group and be a part of a team that values innovation, collaboration, and employee growth.
**To Apply:** Please submit your resume and cover letter by the application deadline of October 13, 2024.
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We look forward to meeting candidates who are excited to contribute to CIMIC Group's mission and success!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
