**Job Title:** Client Service Assistant
**Company:** Oshkosh
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Company Overview:**
At Oshkosh, we are dedicated to providing innovative solutions and exceptional service to our clients. With a focus on teamwork and professionalism, we foster an inclusive culture that promotes continuous learning and personal development. We seek a dynamic and dedicated individual to join our Canberra team as a Client Service Assistant.
**Job Summary:**
The Client Service Assistant will play a vital role in maintaining and enhancing client relationships. This position is responsible for providing excellent customer support, assisting with inquiries, managing client accounts, and ensuring that our customers receive the highest level of service possible. The ideal candidate will possess a strong work ethic, a proactive attitude, and excellent communication skills.
**Key Responsibilities:**
- Act as the primary point of contact for clients, responding promptly to inquiries and providing timely solutions to their concerns.
- Assist in the onboarding process for new clients, ensuring a seamless transition and a positive first impression.
- Maintain and update client records in the database, ensuring information is current, accurate, and confidential.
- Collaborate with various internal teams to address clients' needs and resolve issues efficiently.
- Prepare reports and presentations for client meetings, showcasing service performance and compliance with client expectations.
- Identify opportunities for service improvements and work with management to implement changes that can enhance customer satisfaction.
- Handle administrative tasks such as scheduling meetings, documenting client interactions, and following up on service agreements.
- Participate in training and development workshops to enhance professional skills and grow within the company.
- Provide support for marketing initiatives and outreach efforts aimed at client retention and acquisition.
- Ensure compliance with company policies and procedures while providing outstanding service to clients.
**Requirements:**
- Minimum of 3 years of experience in a client service, customer support, or related role.
- Energetic and hardworking personality with a passion for delivering exceptional service.
- Strong problem-solving skills with the ability to think critically and find effective solutions.
- Persuasive communication skills to positively influence client relationships and manage expectations.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with customer relationship management (CRM) software.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to following through on tasks to completion.
- Ability to work both independently and collaboratively as part of a team.
- Residency in Canberra or willingness to relocate is preferred.
**Benefits:**
- Competitive salary with profit-sharing opportunities.
- Company-provided equipment to support job functions effectively.
- Visa sponsorship available for eligible candidates.
- A supportive working environment that encourages ongoing learning and development for both personal and professional growth.
**Working Environment:**
At Oshkosh, we pride ourselves on nurturing a culture of continuous improvement and growth. We encourage our employees to pursue professional development opportunities and provide a flexible work environment that values innovation and teamwork.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Oshkosh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
