**Job Title: Client Service Assistant**
**Company: Casey's General Stores**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Overview:**
Casey's General Stores is seeking a motivated and dedicated Client Service Assistant to join our team in Canberra. This part-time position offers an excellent opportunity for entry-level professionals to gain valuable experience in client relations within a supportive environment. The ideal candidate will demonstrate a strong work ethic, independent problem-solving skills, and effective communication abilities.
**Key Responsibilities:**
- **Customer Interaction:** Provide outstanding service to clients through multiple communication channels, including face-to-face, phone, and email. Address inquiries, concerns, and feedback promptly and professionally to ensure customer satisfaction.
- **Client Relationship Management:** Assist in building and maintaining strong relationships with existing and prospective clients. Gather insightful feedback to help improve service offering.
- **Administrative Support:** Manage and maintain client databases, including tracking client interactions, updating contact information, and processing orders or requests accurately.
- **Data Analysis:** Collect and analyze client data to identify trends and areas for improvement. Prepare reports summarizing findings and suggest actionable strategies to enhance client service.
- **Team Collaboration:** Work closely with team members to ensure a seamless service experience for clients. Participate in team meetings and contribute ideas for process improvements.
- **Problem Resolution:** Independently investigate and resolve client issues or concerns in a timely and effective manner. Escalate complex concerns to senior team members when necessary.
- **Training and Development:** Engage in ongoing training opportunities to stay informed about company policies, products, and services.
- **Compliance:** Ensure compliance with company policies and procedures, as well as relevant regulations.
**Qualifications:**
- **Education:** High school diploma or equivalent required; relevant coursework or certifications in customer service or business administration is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service or administrative role preferred.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable using various digital communication tools and platforms.
**Personality Traits:**
- Independent: Able to work autonomously while managing tasks efficiently and effectively.
- Hardworking: Committed to delivering exceptional service and striving for continuous improvement.
**Soft Skills:**
- Strong Analysis Skills: Ability to assess information to make data-driven decisions that enhance client services.
- Excellent Communication: Capable of conveying information clearly and effectively to various stakeholders with diverse backgrounds.
**Benefits:**
- Complimentary gym membership to promote health and wellness.
- Travel and spending expenses covered for work-related activities and events.
- Opportunities for paid overtime for eligible work hours.
**Working Environment:**
At Casey's General Stores, we prioritize work-life balance and employee well-being. We foster a collaborative and inclusive atmosphere that encourages personal and professional growth while supporting a healthy lifestyle.
**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
Casey's General Stores is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
---
Join us at Casey's General Stores and be a part of our commitment to providing exceptional service in the community! Your contributions will help us ensure clients have a positive experience every time they engage with us. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
