Client Service Assistant

Job Description:We are looking for a reliable and passionate Client Service Assistant to join our team at Alcoa in Canberra, Australian Capital Territory. As an entry-level role, no prior experience is required, but a minimum of 1 year of relevant experience is preferred. The Client Service Assistant will be responsible for providing exceptional customer service and support to clients, assisting with client inquiries, resolving issues, and ensuring client satisfaction.

Responsibilities:- Responding to client inquiries via phone, email, and in-person- Providing information about our products and services to clients- Assisting clients with account setup and maintenance- Resolving client issues and escalating complex problems to the appropriate team members- Maintaining accurate client records and documentation- Collaborating with internal teams to ensure a seamless client experience- Assisting with projects and tasks as assigned by management

Requirements:- Reliable and passionate about providing excellent customer service- Strong emotional intelligence and the ability to effectively communicate with clients- Excellent presentation skills- A positive attitude and willingness to learn and grow in the role- Ability to work in a fast-paced environment and prioritize tasks effectively- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in Business, Communications, or a related field preferred

Benefits:- Company transportation- Travel and spending expenses- Paid overtime

Working Environment:At Alcoa, we cultivate a sense of ownership and responsibility at every level. We believe in fostering a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply:June 22, 2024

Equal Opportunity Statement:Alcoa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.