Churches of Christ, Operations Support Team, Kenmore
Client Scheduling Officer
Permanent, Full-time Opportunity
About us
Churches of Christ has been there for thousands of Australians who've needed our compassion and care for 140 years. Our team of 4000 is helping to build communities across Queensland where people are enabled to live hope-filled, meaningful lives.
Our Employee Benefits
Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.
We also offer:
5 weeks annual leave; Salary-packaging benefits of up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills, and insurance) plus up to $2,649 p.a. on meal/entertainment benefits; Upskilling and career progression available; Friendly and supportive team. About the role
The Client Scheduling Officer is responsible for scheduling the provision of care and contractor services to our Home Care Clients. This role will be based at Kenmore.
Scheduling tasks include but are not limited to:
Client and staff scheduling within enterprise agreement and staff contractual conditions in consultation with Care Managers and Service Managers; Triage enquiries and respond to unscheduled changes and service delivery requirements; Coordinate the allocation of fleet vehicles as required; Maintain client and employee relationships in a call centre environment; Building relationships and supporting the consistency of processes across our Home Care sites. At the end of each day, you will go home knowing that you are making a difference in the community helping to maintain our client's independence. Every day is different in a role that is both challenging and rewarding.
About you
You have highly developed skills in administration, time management, and attention to detail, in addition to strong communication and interpersonal skills. You are able to multi-task, demonstrate initiative, exercise honesty and discretion, and are able to work well under pressure. You will also be emotionally intelligent with the ability to handle difficult conversations. You take pride in the customer service you provide and the relationships you create and maintain and can easily do so over the phone and through email.
Ideally, your experience and qualifications include:
A minimum Certificate IV in Business Administration or equivalent experience; Solid experience in computer systems and the Microsoft Office suite in particular Excel and Outlook; Experience in applying localised work practices to client scheduling; Solid experience in an administration/business support role in the community services environment (or similar); Experience in rostering and knowledge of Procura management will be highly regarded. To apply
To apply for this position please click the Apply Button. For further information, please contact Rick Pandit, 04 1721 8410.
We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.
Applications will be assessed as received
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