Are you a detail-oriented, customer-focused individual with a passion for service excellence?
RollCall is committed to enhancing child safety with market leading software, providing visibility of student movements for parents, carers, and school administrators.
With a strong commitment to excellence and customer satisfaction, we strive to deliver superior solutions that meet the evolving needs of our clients.
Benefits Close to Public TransportInnovative & creative culturePossible paid travel in the future Large open plan sunny office environmentRespectful & friendly teamThe Role The Client & Sales Administration Officer's role will be varied, interesting and challenging. You will engage with our clients either by phone, email or our support ticketing system Freshdesk to resolve client queries and triage queries requiring a higher-level solution. You will provide sales support to the sales team, managing commercial proposals from end to end. Alongside this you will build hardware, maintain stock levels, and fill new orders for new and existing clients. If you are adaptable and ready to learn, this may be the job for you.
Key Responsibilities Learn and understand the range of software products that we have available for use. Install, configure, and troubleshoot the range of RollCall software used. This includes remote access, verbally and, if required, on-siteAnswer customer logged queries both verbally via our Support phone lines and via email through our ticketing system.Log any incidents raised in our ticketing system and maintain up to date notes on each ticketReport any recurring problems to the Product Manager to aid product developmentProvide our customers with excellent serviceProvide sales support by sending out digital proposalsFollowing up proposals and answering prospective client's questions on the journey to successful salesMaintain stock levels of hardware Fill hardware orders, dispatch and record stock as required.Draft invoicing for all stock dispatched.Over time this role will grow to include other challenging tasksSelection Criteria Willingness to learn and developHigh attention to detailWell-developed interpersonal skillsStrong written and verbal communication skillsHard workingHighly motivatedTeam playerPrevious experience in customer service technical environment (highly regarded)Previous experience in sales support role (highly regarded)Experience in using excel (highly regarded)