**Job Title:** Client Relations Specialist - Work from Home
**Company:** EMCOR Group
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Experience Required:** 0 years
---
**Job Description:**
EMCOR Group is seeking a motivated and energetic Client Relations Specialist to join our team in a part-time, work-from-home capacity. The ideal candidate will have a passion for delivering exceptional customer service and will play a crucial role in ensuring positive client relationships. This position is perfect for someone looking to start their career in client relations or customer support.
**Key Responsibilities:**
- **Client Communication:**
- Serve as the primary point of contact for designated clients, ensuring timely responses to inquiries via phone, email, or online chat.
- Develop strong relationships with clients by understanding their needs and providing tailored solutions.
- Address and resolve client issues, concerns, and feedback promptly and professionally.
- **Record Management:**
- Maintain accurate and up-to-date client files, including communication logs, preferences, and service agreements.
- Utilize company CRM systems to track client interactions and ensure a seamless customer experience.
- **Analysis & Reporting:**
- Analyze client feedback and service outcomes to uncover areas for improvement.
- Prepare and submit regular reports on client satisfaction and engagement metrics to senior management.
- **Collaboration:**
- Work closely with other departments, such as sales, operations, and marketing, to ensure the delivery of high-quality services tailored to client needs.
- Participate in team meetings and contribute ideas for enhancing the client experience.
- **Quality Assurance:**
- Uphold the EMCOR Group's commitment to excellence by prioritizing quality in all aspects of work, products, and services.
- Assist in identifying and implementing best practices to enhance service delivery.
- **Continuous Improvement:**
- Stay informed about industry trends and best practices in client relations and customer service.
- Participate in training and development opportunities to enhance personal skill sets and knowledge.
**Requirements:**
- **Education:**
- High School diploma or equivalent required; post-secondary education in business, communications, or a related field is a plus.
- **Experience:**
- No prior work experience is necessary; however, internships or volunteer experience in customer service or client relations is advantageous.
- **Personality Traits:**
- **Reliable:** Demonstrate dependability in managing time effectively and meeting deadlines.
- **Energetic:** Showcase enthusiasm and positivity in interactions with clients and team members.
- **Soft Skills:**
- **Analytical Skills:** Ability to assess situations, identify issues, and formulate effective strategies for resolution.
- **Critical Thinking:** Strong problem-solving skills with a focus on innovative and client-centered solutions.
**Benefits:**
- Parental leave
- Free food
- Free accommodation
**Working Environment:**
At EMCOR Group, we prioritize quality in all aspects of our work, products, and services. We foster a supportive and engaging work atmosphere, encouraging personal and professional development.
**Application Deadline:**
Please apply by **October 21, 2024.**
**Equal Opportunity Statement:**
EMCOR Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, status as a qualified individual with a disability, or protected veteran status.
---
If you are ready to take on this exciting opportunity and make a difference in client relationships at EMCOR Group, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
