Job Description:
Cablevision Systems, a leading telecommunications company based in Melbourne, Victoria, AU, is seeking a Client Relations Specialist to join our team on a part-time basis at the Associate Level. The ideal candidate will have at least 3 years of experience in a similar role and possess a resilient and resourceful personality.
Responsibilities:- Serve as the primary point of contact for clients, maintaining positive relationships and addressing any concerns or inquiries they may have- Develop and implement strategies to enhance client satisfaction and retention- Coordinate with internal departments to ensure timely resolution of client issues- Conduct regular client meetings and check-ins to assess their needs and identify opportunities for upselling or cross-selling- Provide feedback to management on client trends, preferences, and market insights- Collaborate with the sales team to generate new business opportunities and drive revenue growth- Utilize strong persuasion and communication skills to effectively communicate with clients and win their trust- Keep abreast of industry trends and competitor activities to provide strategic recommendations to clients
Requirements:- Bachelor's degree in Business, Marketing, Communications, or related field- 3+ years of experience in client relations or account management- Excellent interpersonal skills with the ability to build rapport quickly- Strong written and verbal communication skills- Proven track record of meeting and exceeding client expectations- Ability to work independently and collaboratively in a fast-paced environment- Proficiency in Microsoft Office suite and CRM software- Previous experience in the telecommunications or technology industry is a plus
Benefits:- Free food provided on-site- Company transportation options available- Life insurance coverage
Working Environment:At Cablevision Systems, we prioritize building strong relationships with our colleagues, clients, and partners. We foster a collaborative and supportive working environment where team members are encouraged to share ideas, innovate, and grow together.
Deadline to Apply:June 29, 2024
Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
